Service Technician

Trek; Newport News (VA); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible culture

Health care options

Dental & Vision insurance

FSA

Life insurance

Vacation package

401(k) with match/ESOP

Maternity leave 12 weeks

Paid holidays

Tuition reimbursement

Employee discounts

Retail partner discounts

Descripción de la vacante

Trek Store Newport News is seeking a Service Technician to maintain and repair bicycles, ensuring customers leave with gear in top condition and confidence in their ride.

You’ll diagnose issues, perform tune-ups, and engage customers with friendly, knowledgeable service while learning the latest bike tech and Trek products.

Formación

• Self-motivation and a team-focused mindset are essential.
• Hospitality, a warm, approachable demeanor, and active listening are required.
• Strong communication skills are necessary for customer interactions.
• Excellent attention to detail and love of tinkering with bikes.
• Eagerness to learn the ins and outs of servicing bicycles and new tech.

Responsabilidades

• Troubleshoot repairs and service all kinds of bikes.
• Build relationships with customers who trust you to keep gear running.
• Hands-on with brand new models before they hit the sales floor.
• Train and grow alongside the team to improve service capabilities.

Conocimientos

Self-motivation

Team-focused

Hospitality

Communication

Attention to detail

Willingness to learn

No prior mechanic experience required

Descripción del empleo

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Newport News

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Compensation Range

Hourly Rate $18.00 - $20.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish