Service Technician

Trek Retail Corporation; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible and fun culture

Health care options (PPO/HDHP)

Flexible Spending Accounts

401(k) with match and ESOP

Tuition reimbursement up to $15,000

Employee discounts on products

Partner retail discounts

Job summary

Trek Retail Corporation is seeking a Service Technician at Trek Store Santa Barbara. You will troubleshoot repairs and service a variety of bikes, including hands-on work with brand-new models before they hit the floor. You’ll build relationships with customers while keeping their gear running smoothly and safely.

We value stellar customer service, a proactive learning attitude, and teamwork. Training is available if you’re new to mechanics, and benefits support your work-life balance in a

Qualifications

• Self-motivation and a team-focused mindset with willingness to pitch in on any task.
• Hospitality and a warm, approachable manner with strong listening skills.
• Top-notch communication skills.
• Attention to detail and love of tinkering with bikes.
• Eagerness to learn bike servicing methods and new technologies.
• Prior mechanic experience is not required.

Responsibilities

• Troubleshoot repairs and service a wide range of bicycles.
• Hands-on with brand-new models before they reach the sales floor.
• Build relationships with customers to keep their gear running smoothly.
• Provide excellent customer service and a willingness to learn.

Skills

Customer service

Hospitality

Communication

Attention to detail

Tinkering

Willingness to learn

No experience required

Tools

Bike repair tools

Job description

Introduction

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Santa Barbara

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Compensation Range

Hourly Rate $15.00 - $20.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer

Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

About Trek

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.