Service Technician

Ingersoll-Rand; Menomonee Falls (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their dynamic team. In this role, you will be instrumental in installing, troubleshooting, and maintaining a variety of air compressors and related systems. Your expertise will not only enhance customer satisfaction but also contribute to the efficiency and effectiveness of operations. This position offers a unique opportunity to work with advanced technology in a supportive environment that values personal ownership and professional growth. If you are passionate about providing exceptional service and thrive in a hands-on role, this could be the perfect opportunity for you.

Benefits

Health care options

Dental and vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Company vehicle

Fuel card

Qualifications

• 2+ years experience in troubleshooting industrial mechanical systems.
• Must have a valid driver's license with no major violations.

Responsibilities

• Perform preventative maintenance on compressed air equipment.
• Interact with customers to address equipment concerns.
• Assist and train apprentices and Field Service Technicians.

Skills

Troubleshooting mechanical systems

Customer communication

Technical assistance

Reading wiring schematics

Basic vibration troubleshooting

Basic Air Quality knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Precision measuring tools

Job description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Technician

Location: North Central US Customer Center Locations - Elmhurst, Illinois - Menomonee Falls, Wisconsin - Livonia, Michigan - Indianapolis, Indiana - Hamilton, Ohio. In addition, we often need technicians who live well outside of our customer center location. For example, in Green Bay, WI or South Bend, IN. This role is typically not eligible for relocation. If a position is not currently open in an area, we will reach out to qualified candidates once an opening is available. We look forward to talking with you!

Schedule: Monday – Friday 7:30AM – 4:30 PM

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Field Service Technician for Ingersoll Rand's Compression Systems and Services Division serves customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities:

1. Perform preventative maintenance on Ingersoll Rand compressed air equipment.
2. Interact with customers to address existing and unanticipated equipment concerns.
3. Collaborate with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs.
4. Assist and train apprentices and Field Service Technicians.
5. Effectively communicate verbally and in writing with customers and co-workers.
6. Provide technical assistance on equipment pre-commissioning and start-ups, installations, and repairs of compressed air systems, including “hands-on” work to assure equipment operates to customer’s requirement with limited guidance from the Master Technician.
7. Increase Ingersoll Rand customers awareness of how Ingersoll Rand products, services, and solutions, such as Preventative Maintenance, Diagnostics, Audits and Leak Detection can benefit their operations.

Requirements:

1. 2 years+ experience of troubleshooting industrial/commercial mechanical systems.
2. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations.
3. Every service technician is required to be on-call after the first 90 days to get used to the schedule, requiring availability 24/7 for a one-week duration.
4. This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
5. High School Diploma or equivalent required.

Core Competencies:

1. Able to read wiring schematics and diagrams for all equipment.
2. Advanced network systems installations (IMMC/ASC, X Series Automation).
3. Basic vibration troubleshooting.
4. Basic Air Quality (system compressor/dryer – air treatment).
5. Operating knowledge of Microsoft office software and other basic computer usage.
6. Maintain proper business travel practices in a cost-efficient manner.

Preferences:

1. Industrial air compressor maintenance & knowledge.
2. EPA Certification.
3. Veterans/Active-Duty Military are encouraged to apply.

Travel & Work Arrangements/Requirements:

1. Service Technicians will travel daily in a 3-hour radius within our service area.
2. A company vehicle and fuel card will be provided.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

TO APPLY: Please apply via our website https://careers.irco.com/ in order to be considered for this position.