Field Service Technician

Actalent; Franklin (WI); Remote; USD 75,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll travel extensively and work hands-on with cutting-edge packaging systems in the food and beverage industry. This role offers the opportunity to install and commission state-of-the-art automated machines, ensuring they function at peak performance. With a focus on troubleshooting and customer training, you'll play a vital role in enhancing operational efficiency. Enjoy a fully remote position with competitive pay and comprehensive benefits, including PTO and insurance plans. If you're ready to make a significant impact in a dynamic environment, this position is for you!

Benefits

PTO

10 paid holidays

Medical insurance

Dental insurance

Vision insurance

401k plan

Tuition reimbursement

Discretionary bonuses

Qualifications

• Minimum 2 years experience troubleshooting PLCs.
• Strong skills in electrical and mechanical repairs.

Responsibilities

• Travel extensively to install and repair automated systems.
• Train customers on equipment operation and maintenance.

Skills

Troubleshooting Allen Bradley PLCs

Troubleshooting Siemens PLCs

Machine field service experience

Electrical troubleshooting

Mechanical troubleshooting

PLC programming

HMI experience

Understanding pneumatic systems

Reading schematics

Preventive maintenance

Job description

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Job Description

Are you ready to embark on a dynamic career where you can travel extensively and work hands-on with cutting-edge packaging systems? Join our team as a Field Service Technician at a leading packaging company specializing in the food & beverage industry. This role offers the chance to travel 90-100% of the time, installing and commissioning state-of-the-art automated machine systems, including filling, labeling, blow molding, dry end, and inspection equipment.

Responsibilities

• Receive trip assignments from inside schedulers and make travel arrangements to arrive on time according to customer requirements.
• Train customers for successful operation and maintenance; demonstrate how to make changes for different size or format packaging, and provide preliminary invoices for customer signatures.
• Work under the direction of technicians to start up new machines, check power systems and wiring, observe the lockout tag-out process to check machine components' functionality, and ensure the product is moving through properly.
• Interview customers to determine machine problems, perform basic troubleshooting on machine functioning, and verify the problem's location.
• Perform hands-on electrical and mechanical troubleshooting and repairs on specified machines to ensure proper functioning according to specifications; coordinate with customers and the Parts department to order any needed parts.
• Troubleshoot, modify, or edit programs of Programmable Logic Controllers (PLCs).
• Audit and document missing or bypassed safety devices on machines and replace or repair them.
• Prepare concise, accurate, professional, and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports, and other support documentation for customer visits. Communicate with internal staff to report on service activities and submit reports within three weeks after the end of a job.
• Periodically inspect customer spare parts inventory and recommend additional parts orders as needed for successful equipment maintenance and operation.

Essential Skills

• At least 2+ years of troubleshooting Allen Bradley and Siemens PLCs.
• At least 2+ years of machine field service experience.
• Ability to perform electrical and mechanical troubleshooting and repairs.
• Experience with PLC programming, automation, and HMI.
• Strong understanding of electrical, mechanical, and pneumatic systems.
• Ability to read and interpret schematics.
• Proficiency in preventive maintenance, installation, and assembly.

Additional Skills & Qualifications

• Experience with maintenance repair and field service.
• Strong communication and documentation skills.

Work Environment

Candidates will be traveling 90-100% of the time, with schedules typically consisting of 2-3 weeks on and one weekend off. The role involves working in a manufacturing environment to install new equipment and repair already commissioned equipment. Candidates will work an average of 55 hours per week.

Pay and Benefits

The pay range for this position is $75,000 - $110,000 per year.

Krones offers PTO, 10 paid holidays, medical, dental and vision insurance, a 401k plan, tuition reimbursement, and discretionary bonuses.

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 9, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [e-mail] for other accommodation options.