Service Technician

Smoky Mountain Harley-Davidson; Maryville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Smoky Mountain Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department in Maryville, TN. Responsibilities include repairing, maintaining, and customizing motorcycles to factory specs while meeting timelines. Candidates must have a current motorcycle license and complete a recognized training program.

Candidates should bring both basic and specialty tools, and be prepared to work in a fast-paced shop environment with a focus on quality and customer satisfaction.

Qualifications

• Must have completed a factory authorized training program such as MMI Service School or equivalent work experience.
• Current, clean motorcycle license is required.
• Technicians must own a set of tools within a defined timeframe after hire.

Responsibilities

• Provide prompt, dependable high-quality vehicle service to internal and external customers.
• Complete repair work within the scheduled or allotted time period whenever possible.
• Maintain productivity on billable jobs to approach 100% time utilization.
• Accept work assignments from the Service Writer/Manager.
• Request necessary parts as soon as needs become known.
• Perform service, repair and customization work per factory specifications.
• Assist Service Writer with writing work orders, customer communication, test riding, or related tasks.
• Notify Service Writer/Manager of additional work or delays to inform the customer.
• Ensure proper completion and filing of paperwork after job completion.
• Keep work areas clean and assist others with shop cleanliness.
• Maintain technical qualifications by completing required training.

Skills

Motorcycle license

Factory training program

Education

MMI Service School or equivalent

Tools

Basic hand tools

Specialized service tools

Job description

Smoky Mountain Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department! Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Experience is necessary! Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current, Clean Motorcycle license.
• Service Technicians need both basic and special tools to properly diagnose and service our products.
• All Service Technicians are required to own a set of tools within a certain number of days from hire date.
• Details will be provided.

Major Duties and Responsibilities

Service Department Operations

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicle cleaner than prior to drop off.

Other Duties

• As assigned.

Physical Demands common to this position

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift heavy material.
• Frequently requires the ability to balance and push a 1000 lb. motorcycle.

Working Conditions common to this position

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Mission Statement at Smoky Mountain Harley-Davidson

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up-to-date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.

Thank you for your interest in joining our team!
EOE