Retail Motorclothes Associate

Crowncarstn; Tennessee; On-site; USD 26,000 - 38,000; Full time

Job summary

Hillbilly Harley-Davidson is seeking a Retail Merchandise Associate to promote Harley-Davidson brand clothing and accessories and deliver excellent customer service.

Responsibilities include greeting customers, assisting with product selection, operating the cash register, and maintaining a clean, organized sales floor and fitting rooms. Experience in retail or customer service is preferred.

Qualifications

• Experience in merchandising, retail sales or customer service.
• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.
• Standard computer skills with Microsoft platform preferred.

Responsibilities

• Greet customers promptly, in a courteous and friendly manner.
• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.
• Assist customers with their selection of merchandise.
• Provide prompt and accurate service at cash register.
• Maintain cleanliness and organization of sales floor and fitting rooms.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Accept cash or credit card payments for merchandise purchases.
• Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Point out any sales, specials, or new merchandise to customers.
• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
• Assist with set-up, organization, and staging of dealership special events.
• Sell additional services by pointing out availability of parts, accessories, and services.

Skills

Merchandising

Retail sales

Customer service

Communication

POS systems

Microsoft Office

Tools

POS software

Inventory systems

Microsoft Office

Job description

Retail Merchandise Associate – Harley-Davidson Brandmotor Clothing & Accessories

Hillbilly Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson brandmotor clothes and accessories! Retail clothing and accessories experience is preferred.

Never a dull moment in retail sales! In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers, offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings.

Hillbilly Harley-Davidson is part of Smoky Mountain Harley-Davidson.

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Qualifications & Job Requirements

• Experience in merchandising, retail sales or customer service
• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.
• Standard computer skills with Microsoft platform preferred.

Essential Duties and Responsibilities

Customer Service

• Greet customers promptly, in a courteous and friendly manner.
• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.
• Provide prompt and accurate service at cash register.
• Maintain cleanliness and organization of sales floor and fitting rooms.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Accept cash or credit card payments for merchandise purchases.
• Keep cash register accurate.

Secondary Duties and Responsibilities

Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, courteously and accurately.
• Notify customers when special orders or back-ordered items are received.

Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.
• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
• Assist with set-up, organization, and staging of dealership special events.
• Sell additional services by pointing out availability of parts, accessories, and services.

Other Duties

• As assigned

Additional Information

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.
• Frequently requires the ability to lift 20 or more pounds of material.
• Occasionally requires the ability to lift up to a 50 pound of material.
• Frequently requires the ability to stand and walk throughout work shift.
• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.
• Occasionally work is conducted at outdoor booth sales during special events.
• The noise level in the work environment is usually moderate.
• Occasionally works near moving vehicles.
• Occasionally, exposed to exhaust fumes.

Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff to:

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.
• Accept and follow direct instructions and work well with others.
• Have a commitment to developing a Sales Culture throughout the dealership.

Thank you for your interest in joining our Team!

EOE