Service Technician

Dead River Company; Manchester (VT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision Insurance

401(k) plan with company match

Paid time off

Paid holidays

Tuition assistance

Scholarships for employees' children

Discounts on products/services

Growth opportunities

Job summary

Dead River Company is seeking a Service Technician to install, troubleshoot, and repair residential and commercial propane and oil systems, ensuring high levels of customer service. The role emphasizes safety, neat appearance, and company brand adherence, with on-call responsibilities and ongoing training support.

The position requires prior oil/propane experience, relevant certifications, and a high school diploma.

Qualifications

• Three+ years of relevant oil and/or propane service experience.
• Oil burner and/or propane training course or CETP/PEP program desired; training provided.
• High school diploma or equivalent required; technical school preferred.

Responsibilities

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances per codes and policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Record parts and labor for service calls and keep inventory updated.
• Maintain neat, safe service vehicle and professional appearance; provide excellent customer service.
• Participate in on-call schedule as needed.
• Assist in training apprentices and journeymen.

Skills

Oil burner service

Propane systems

HVAC electrical

Education

High school diploma

Technical training preferred

Tools

HVAC tools

Job description

$28.91 - $43.37 an Hour Depending on Experience.

Position Summary:

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Eliminates callbacks and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe, and ensures high level of customer service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures.
• Maintains and tracks parts inventories in service vehicle.
• Participate in night and weekend on-call schedule, as necessary.
• Perform propane gas-check inspections according to applicable codes and company policy without supervision.
• May perform HVAC, mechanical, plumbing, and electrical work as required by market.
• Assists in the training of apprentices and journeymen.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have three or more years of relevant oil and/or propane service experience.

Education:

A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess a valid Vermont Oil Burning Equipment Installer certification appropriate to the work performed.
• Must possess applicable Vermont LP Gas Installer certification for propane installation, inspection, service, and repair.
• NORA Certification preferred/required as applicable to the Vermont oil certification.
• Applicable CETP/PEP training required for propane work.
• Must maintain required Vermont continuing education and certification requirements.
• HAZMAT endorsement preferred.
• Knowledge of HVAC, wiring and/or plumbing are considered an asset.
• Universal 608 EPA certification for AC/Refrigeration/Heat Pumps is preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is preferred.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.

Commitment to representing Dead River Company professionally at every customer interaction.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.