Service & Install Technician

Mark VII - Clean Cars®; Manchester (NH); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Comprehensive benefits (medical, dental, vision)

401(k) with company match

Paid time off and flexible scheduling

Job summary

Mark VII Equipment Inc. is seeking a Field Service Technician in Manchester, New Hampshire. This role is responsible for equipment maintenance, repair, and technical support with a competitive pay range of $26.00 – $30.00 per hour depending on experience.

Candidates should have 3-5 years of experience, technical knowledge, and excellent communication skills. Comprehensive benefits and a collaborative culture are offered, promoting innovation and professional growth.

Qualifications

• 3-5 years field experience required.
• Ability to develop improved methods for fulfilling responsibilities.
• Ability to read and comprehend documents and follow instructions.

Responsibilities

• Perform equipment maintenance and repair with minimal supervision.
• Troubleshoot chemical, mechanical, electrical, and electronic equipment.
• Provide technical assistance and training to customers.

Skills

Technical knowledge and ability

Excellent communication skills (written and verbal)

Proficient in MS Office products

Ability to read and understand electrical diagrams

Understanding of OLC controllers

Job description

Location: Manchester, New Hampshire

Company: Mark VII Equipment Inc. – North America’s leading car wash system manufacturer

Salary: $26.00 – 30.00 Per Hour (Non-Exempt)

About The Role

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.

Key Responsibilities

• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis
• Provide sound technical assistance to all customers and distributors
• Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance
• May assist in the installation of new carwash equipment
• Performs repairs and corrects malfunctions as necessary
• Modifies or updates equipment when required
• Maintains tools, test equipment, and materials in a professional manner
• Maintains all company owned and leased equipment in proper condition
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
• May work with processes that are unique or peculiar to customer needs
• Involved in the problem-solving process regarding customer complaints
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
• Keep abreast of new developments and innovations leading to improved departmental and company performance
• Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.

Qualifications

• 3-5 years field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.
• Excellent communication skills (written and verbal) are a must.
• Ability to read and comprehend documents and follow simple instructions
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Ability to read and understand electrical diagrams
• Understanding of OLC controllers, low voltage control circuits and three-phase power

What We Offer

• Hiring range: $26.00 – $30.00 Per Hour depending on qualifications and experience
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, holidays, and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined

Federal law obliges us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship. Please let us know as soon as possible if you need accommodation to complete these listed essential functions.