Fireplace Field Technician

Hearth & Home Technologies; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Stock purchase plan

PTO

Paid holidays

Tuition assistance

Job summary

Fireside Hearth & Home, a unit of Hearth & Home Technologies, is seeking a Fireplace Field Technician for in-home service across Knoxville, TN. You will diagnose, repair, and startup fireplaces, learn the product line, and guide customers on after-market parts and accessories.

Candidates should be mechanically inclined with tool experience, a high school diploma, a valid driver's license, and strong customer service skills. No experience required in fireplace repair; training provided.

Qualifications

• No experience required in fireplace repair; learn on the job.
• Must be able to use hand and power tools and be mechanically inclined.
• Strong customer service skills and clear communication are essential.

Responsibilities

• Diagnose and repair fireplace components per manufacturer specifications.
• Initiate fireplace startups and homeowner orientations.
• Learn product line to upsell after-market service parts and accessories.
• Communicate effectively with customers to ensure quality service.
• Follow all safety standards and procedures.

Skills

Hand & power tools

Mechanical aptitude

Customer service

HVAC knowledge

Driver's license

Education

High School Diploma or equivalent

Tools

Diagnostic tools

Job description

Fireside Hearth and Home (FHH) is looking to add a Fireplace Field Technician in Knoxville TN.

Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company . Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA . Check us out at www.fireside.com .

We are currently seeking a Service Technician to provide professional in-home service calls on fireplaces, inserts, stoves, and facings.

Responsibilities:

• Use diagnostic tools to diagnose and repair fireplace components to resolve operating problems according to manufacturer’s specifications (including and not limited to ignition systems, gas pressures, venting, mechanical, and house pressure).
• Initiate fireplace startups and perform homeowner orientations.
• Learn Fireside’s product line to sell after-market service parts, products, and accessories to consumers.
• Effectively communicate with customers to ensure services are completed and meet quality standards.
• Follow all company Safety standards and procedures.

Qualifications:

• No experience repairing fireplaces required – you will work with an experienced technician to learn on the job .
• Candidates must have experience working with hand and power tools, be mechanically inclined, and possess excellent customer service skills.
• HVAC or electrical knowledge is a plus.
• Candidates must be able to lift 50+ lbs.
• High School Diploma or equivalent.
• You must be 18 years of age, have a valid driver's license and meet our driving standards.

What is in it for you?

• Competitive compensation with opportunities for growth
• Cash Profit Sharing (after one year of employment)
• Discounted Stock Purchase Plan
• Paid Time Off
• Paid Holidays
• Tuition Assistance
• This position offers an opportunity for new experiences, development, and future career opportunities within HNI Corporation

About Working for Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation ( NYSE: HNI ) . We are the world’s leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories .

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible . We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions .

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [emailprotected] . The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.