Service Technician

Champion Home Builders Inc.; Lancaster (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders, Inc. is seeking a Service Technician to perform warranty work on sold manufactured homes. The role focuses on repairing common service issues and ensuring a positive customer experience after delivery.

Responsibilities include scheduling, parts pickup, repairs per work orders, and maintaining company vehicle and logs, with emphasis on carpentry tasks and safety compliance.

Qualifications

• Excellent troubleshooting and problem solving abilities.
• Strong communication skills, both written and verbal.
• Basic computer literacy and willingness to follow safety policies.

Responsibilities

• Manage appointments with customers and schedule service work.
• Pickup and verify parts with orders; repair or replace as directed.
• Maintain logbooks and company vehicle in good condition.
• Complete work orders and return them to the factory by mail or delivery.
• Perform carpentry tasks: trim, roofing, window/door work, drywall, siding.
• Represent Champion with a friendly attitude and professional appearance.
• Ensure customer satisfaction and strong relations during service.

Skills

Carpentry skills

General handyman

Problem solving

Customer service

Communication

Driving with clean record

Education

High school diploma or GED

6 months to 1 year related experience

Tools

Microsoft Word

Outlook

Excel

Job description

Lancaster, WI, USA | Full Time

Good Life Begins With A Good Company.

Champion Home Builders, Inc. wants YOU! We are seeking to hire a Service Technician to join our team in the Laurinburg, NC region.

WHAT DO WE OFFER?

• 401k Plan with Company Match

• Paid Vacation

• Paid Holidays

• Medical

• Rx

• Dental, Vision, and Life Insurance

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

FLSA Status: Non-exempt

Prepared By: Corporate Human Resources

Summary: Execute warranty work on sold homes per the service work order by performing the essential duties below. The Home Service Technician is key to a successful customer service experience. The main responsibility of this position is to repair common service issues associated with a new manufactured home. To be successful, a Service Technician must possess many different "handyman/woman" skills. A major objective of this position is to ensure customers are happy & stay happy with their new home.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Manage work schedule by making appointments with customers.

• Pick up parts from factory as needed.

• Verify parts with orders.

• Install new parts or repair issues per work order.

• Maintain logbook as per Department of Transportation.

• Maintain company vehicle, which includes keeping vehicle clean, stocked and serviced

regularly.

• Complete work orders along with being responsible for returning the work orders to the

factory by mail or personal delivery.

• Possess carpentry skills in the following areas:
• Trim work
• Roofing
• Window replacement
• Door realignment
• Drywall repairs
• Siding
• Flooring
• Plumbing
• Electrical
• Proficient home repair skills
• Repair/replace toilets, water heaters, light fixtures, door/cabinet hardware.
• Maintain company tools and materials. Inform management of any issues.
• Represent Champion Home Bbuilders with a friendly attitude and professional appearance.
• Demonstrate strong customer relation skills.

Qualifications

• Ability to troubleshoot, reason and solve problems
• Excellent communication, both written and verbal. Understand and execute instructions
• Computer literate (Microsoft Word, Outlook, Excel)
• Understand and comply with work safety policies and procedures
• Must provide valid driver's license and hold clean driving record

Education and/or Experience

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.