Service Technician

Platinum Technologies; Lancaster (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Platinum Technologies in the DFW metroplex is seeking a full-time Service Technician to install, maintain, and repair a range of residential and commercial security and fire systems on-site. You will troubleshoot issues, perform routine maintenance, and conduct field service visits while delivering excellent customer service and building strong client relationships.

Applicants should have 3 years' experience in installation or service of alarm or security systems, read technical manuals and

Qualifications

• Experience with maintenance, repair, and troubleshooting of security systems.
• Ability to read technical manuals and blueprints.
• Valid driver’s license and the ability to operate service vehicles.
• High school diploma or GED; additional technical training or certifications advantageous.

Responsibilities

• Install, maintain, and repair residential and commercial security and fire systems.
• Troubleshoot system issues and perform routine maintenance.
• Conduct field service visits and service clients on-site.
• Deliver exceptional customer service and clear communication.

Skills

Maintenance

Troubleshooting

Field Service

Customer Service

Independent Work

Blueprints

Education

High School Diploma or GED

Tools

Brivo

DMP

Bosch

Hanwha

Eagle Eye

DSC

Silent Knight

Fire-Lite

alarm.com

Job description

Platinum Technologies is a leader in the design, engineering, installation, and service of commercial and residential fire alarm and security systems, including intrusion alarms, access control, and video surveillance. We provide tailored low voltage solutions for businesses, offering 24/7 intrusion, fire, and video monitoring to ensure peace of mind. From concept to completion, we strive to simplify technology so businesses can focus on their priorities. With specialized licenses, we deliver trusted and compliant security services to our clients.

Role Description

This is a full-time, on-site role as a Service Technician to serve our clients in the DFW metroplex. The Service Technician will be responsible for installing, maintaining, and repairing a variety of residentials and commercial security and fire systems. Key tasks include troubleshooting system issues, performing routine maintenance, conducting field service visits, and working closely with clients to deliver exceptional customer service.

Qualifications

• Experience with Maintenance, Repair, and Troubleshooting of security systems
• Skills in Field Service operations and on-site system support
• Strong Customer Service abilities and communication skills
• Accountability for working independently and delivering timely results
• 3 year experience in installation or service of fire alarm or security systems, including intrusion alarms, access control, and video surveillance
• Ability to read technical manuals and blueprints
• High school diploma or GED; additional technical training or certifications are advantageous
• A valid driver's license and the ability to operate service vehicles
• Experience with Brivo, DMP, Bosch, Hanwha, Eagle Eye, DSC, Silent Knight, Fire-Lite, alarm.com preferred but not required if experience with other systems.