Service Technician

2 Krew Inc; Kittanning (Armstrong County); On-site; USD 50,000 - 70,000; Full time

Job summary

2 Krew Inc seeks a knowledgeable leader for security system maintenance and installations in Kittanning, PA. The role includes managing service calls, troubleshooting, and ensuring adherence to company standards while assisting team technicians. Candidates should have at least 3 years in the low-voltage security field, advanced troubleshooting skills, and strong organization. A valid PA driver’s license is required, as is the ability to handle on-call rotations and potential travel. Join a team committed to integrity and excellence in service.

Qualifications

• Minimum 3 years of experience in the low-voltage security industry.
• Must be detail-oriented and highly organized.
• Possesses advanced troubleshooting skills and mechanical aptitude.

Responsibilities

• Assist Project and Service Managers with work activities and equipment delivery.
• Meet with clients to discuss concerns with system performance.
• Utilize diagnostic tools to assess system performance.
• Upgrade and modify installations to improve performance.
• Perform routine maintenance to prevent problems.
• Program and configure commercial electronic security systems.

Skills

Troubleshooting skills

Mechanical aptitude

Detail-oriented

Organized

Proficiency in Microsoft Office

Job description

Completesserviceduties on all levels. Responsible for repairing and maintaining security systems after installation. Evaluates and provides feedback on any current and upcoming service calls, as well as technicians performing all work. Provides on-site directive to team while maintaining expected priority levels of projects and assisting on installs. Keeps up to date on emerging technology and assists with selection of new products and manufacturers. Ensures all work assignments are successfully implemented and maintained to company standards to include supporting sales, customer services, technical, equipment, training and orientation to meet or exceed standards and forecasts.

Scope of Work:

• Assist the Project and Service Managers with assessing priority and scheduling of work activities and timely delivery of equipment
• Meet with clients to discuss concerns or issues with the performance of the system
• Utilize diagnostic tools to assess the performance of various components of various systems
• Identify problems and potential problems, apply solutions and engage in troubleshooting efforts until a solution is found
• Upgrade and modify existing installations to improve the performance or stability of the system
• Perform routine and preventative maintenance to catch issues before they become a problem for the end user
• Program and configure commercial electronic security systems including door access control, CCTV, intrusion detection, low voltage communication, signaling devices, etc.
• Review all work to ensure the systems are functioning properly and satisfy local code requirements
• Demonstrate the company core values as a highly skilled leader on the technician team
• Manage multiple projects simultaneously within approved hours and margin tolerances
• Complete miscellaneous tasks as assigned by managers and/or supervisors
• Follow all OSHA standards
• Other tasks as assigned by management

Requirements:

• Ability to be on-call on a rotational basis
• Minimum 3 years of experience in the low-voltage security industry
• Possess the ability to develop and present information to team members and clients
• Possesses advanced troubleshooting skills and mechanical aptitude
• Must be detail-oriented and highly organized
• Deliver product training to end-users
• Strong proficiency in Microsoft Office products (Word, Excel, and Teams)
• Overnight travel may be required on an as-needed basis
• Must be able to work in various environmental conditions
• Must be able to lift 50 lbs.
• Must be able to work in confined spaces and on ladders and lifts at various heights
• Must possess a valid PA driver’s license
• Must be able to pass a drug and alcohol test

Leadership:

• Provide leadership and positive attitude
• Direct resources to technicians for any assistance needed during service calls
• Provide technicians expressive examples of proper work ethics, following company standards and expectations
• Become a champion for change and growth within the department and overall company

2 Krew provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.