Field Service Technician

2 Krew Security & Surveillance; Kittanning (Armstrong County); On-site; USD 32,000 - 39,000; Full time

Job summary

2 Krew Security & Surveillance is seeking an experienced security technician to repair and maintain security systems after installation, lead on-site teams, and ensure work meets company standards.

You will assess priorities with project managers, discuss client concerns, troubleshoot using diagnostic tools, and program CCTV, door access control, and low voltage systems. Travel and physical requirements apply.

Qualifications

• 3+ years in the low-voltage security industry.
• Ability to develop and present information to team members and clients.
• Advanced troubleshooting skills and mechanical aptitude.
• Detail-oriented and highly organized.
• Delivers product training to end-users.
• Overnight travel may be required.

Responsibilities

• Assist the Project and Service Managers with assessing priority and scheduling of work activities and timely delivery of equipment.
• Meets with clients to discuss concerns or issues with the performance of the system.
• Utilizes diagnostic tools to assess the performance of various components of various systems.
• Identifies problems and potential problems, applies solutions and engages in troubleshooting efforts until a solution is found.
• Upgrades and modifies existing installations to improve performance or stability of the system.
• Performs routine and preventative maintenance to catch issues before they become a problem.

Skills

Troubleshooting

Communication

Organization

On-call readiness

Presentation skills

Tools

CCTV systems

Door access control

MS Office

Job description

Completesserviceduties on all levels.Responsible for repairing andmaintainingsecurity systems after installation.Evaluatesand provides feedback on anycurrent and upcomingservice calls, as well astechnicians performing allwork.Provideson-site directive to teamwhilemaintainingexpectedpriority levelsofprojectsandassistingoninstalls. Keepsup to date on emerging technology andassistswithselectionofnew products and manufacturers. Ensures all work assignments are successfully implemented andmaintainedto company standards to includesupportingsales,customerservices,technical,equipment,trainingandorientation to meet or exceed standards and forecasts.

Scope of Work

Assiststhe ProjectandServiceManagerswithassessing priority andscheduling of work activitiesandtimelydelivery of equipment

Meets with clients to discuss concerns or issueswiththe performance of the system

Utilizes diagnostic tools to assess the performance of variouscomponentsof various systems

Identifiesproblems and potential problems,appilessolutions andengages in troubleshooting efforts until a solution is found

Upgrades andmodifiesexisting installations to improve the performance or stability of the system

Perform routine and preventative maintenance to catch issues before they become a problem for the end user

Programsandconfigurescommercial electronic security systemsincludingdoor access control, CCTV, intrusion detection, low voltage communication, signaling devices,etc.

Reviewsall workto ensure the systems are functioning properly and satisfylocalcoderequirements

Demonstratesthe companycore values as a highly skilled leader on thetechnicianteam

Managesmultipleprojectssimultaneously within approved hours and margin tolerances

Completes miscellaneous tasks as assigned by managers and/or supervisors

Follows all OSHA standards

Other tasks asassigned by management

Requirements

Ability to be on-call on a rotational basis

• Minimum3years of experience in the low-voltage security industry
• Possess the ability to develop andpresent information to team members and clients

Possesses advancedtroubleshooting skills and mechanical aptitude

Must be detail-oriented andhighlyorganized

Deliversproduct training to end-users

Strongproficiencyin Microsoft Office products (Word, Excel, andTeams)

Overnight travel may berequiredon an as-need basis

Must be able to work in variousenvironmental conditions

Must be able to lift 50lbs.

Must be able to workin confined spaces and onladders and lifts at various heights

Must be able to pass a drug andalcoholtest

Leadership

Provides leadershipandpositiveattitude.

Directsresourcesto technicians for anyassistanceneeded duringservice calls

Providestechnicians expressive examples of proper work ethics,following company standards and expectations

Becomes a champion for change and growthwithin thedepartment and overall company

Pay range: $23.01 to $28.00 per hour

2 Krew provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Afi The following question are entirely optional. To comply with government Equal Employment Opportunity and/or ... L question are entirely optional.