Service Technician

CBX Solutions Recruiting Team; Houston (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

CBX Solutions Recruiting Team is seeking a Service Technician in Houston to install, service, and maintain security systems including access control, video surveillance, and intruder detection. You will work with customers, project managers, and engineers to ensure high-quality service.

The role requires 4+ years in related fields, familiarity with major platforms, IP networking basics, and a valid driver’s license.

Qualifications

• Minimum 4 years in physical security/low-voltage/IT or related field preferred.
• Experience installing, servicing, and troubleshooting security systems including access control, video surveillance, intrusion detection, and intercom.
• Familiarity with platforms such as Genetec, Open Options, ACRE, Software House, LenelS2, Avigilon, Milestone, Hanwha, Axis, Verkada, Bosch, DMP, Aiphone, 2N, OpenPath, or similar.
• Basic understanding of IP networking, VLANs, switches, TCP/IP, and PoE technologies.
• High school diploma or equivalent; technical certifications preferred.
• Valid driver’s license with clean record; 21+ to operate company vehicles.

Responsibilities

• Install, service, troubleshoot, and maintain electronic security systems (access control, video, intrusion, intercom, visitor management).
• Install, service, and maintain access control devices (card readers, controllers, door hardware).
• Install, service, and maintain IP/analog video systems (fixed, PTZ, panoramic cameras).
• Diagnose and resolve hardware, software, network, and comms issues.
• Test and certify low-voltage cabling (Cat5e/6, fiber) and pathways.
• Configure networked security devices (switches, PoE, servers, workstations).
• Perform preventive maintenance and health assessments.
• Assist with software/firmware upgrades and migrations.
• Document activities and actions in service platforms.
• Maintain vehicles, tools, and inventory.
• Collaborate with customers, PMs, engineers, and other techs.
• Adhere to safety policies and standards.
• Support after-hours emergencies and on-call rotations.
• Additional duties as assigned.

Skills

Blueprint reading

Troubleshooting

Communication

Multi-tasking

Independent work

Team collaboration

Safety awareness

Willing to work nights/weekends

Education

High school diploma or equivalent

Technical school or industry certifications

Tools

Genetec

Open Options

ACRE

Software House

LenelS2

Avigilon

Milestone

Verkada

Axis

Verkada

Bosch

DMP

Aiphone

2N

OpenPath

Job description

The Service Technician will be responsible for the repair and maintenance of component cable, category cable, fiber, wireless access points, cameras, access control devices, and other low voltage cabling and devices with or without direct onsite supervision.

Essential Functions

• Install, service, troubleshoot, and maintain electronic security systems including access control, video surveillance, intrusion detection, intercom, and visitor management systems.
• Install, service, and maintain access control devices including card readers, controllers, door contacts, request-to-exit devices, locks, electric strikes, magnetic locks, and other electrified door hardware.
• Install, service, and maintain IP and analog video surveillance systems including fixed, panoramic, PTZ, thermal, and specialty cameras.
• Diagnose and resolve hardware, software, network, and communication issues affecting security systems.
• Install, terminate, test, and certify low-voltage cabling including Cat5e, Cat6, composite, fiber optic, and associated pathway systems.
• Configure, troubleshoot, and support network-connected security devices including switches, PoE equipment, servers, and workstations.
• Perform preventative maintenance inspections and system health assessments.
• Assist with software upgrades, firmware updates, database maintenance, and system migrations.
• Document service activities, troubleshooting steps, and corrective actions through service management platforms.
• Maintain company-owned vehicles, tools, equipment, and inventory.
• Work collaboratively with customers, project managers, programmers, engineers, and fellow technicians to deliver high-quality service.
• Observe all company safety policies, industry standards, and best practices.
• Participate in after-hours support, emergency service calls, and on-call rotations as required.
• Perform other duties as assigned.
• Demonstrate a strong willingness to learn new technologies and continuously develop technical skills.

Minimum Qualifications

• Minimum of 4 years of experience in the physical security, low-voltage, IT, networking, electronics, or related technical field preferred.
• Experience installing, servicing, and troubleshooting security systems including access control, video surveillance, intrusion detection, and intercom systems.
• Familiarity with manufacturers such as Genetec, Open Options, ACRE, Software House, LenelS2, Avigilon, Milestone, Hanwha, Axis, Verkada, Bosch, DMP, Aiphone, 2N, OpenPath, or similar platforms is preferred.
• Basic understanding of IP networking, VLANs, switches, TCP/IP communications, and PoE technologies.
• High school diploma or equivalent required; technical school or industry certifications preferred.
• Valid driver\'s license with acceptable driving record.
• Must be at least 21 years of age to operate company vehicles.
• Ability to successfully pass a background check and drug screening.

Knowledge, Skills and Abilities

• Ability to read blueprints, floor plans, wiring diagrams, schematics, and construction documents.
• Proficient in the use of hand tools, power tools, test equipment, measuring devices, and troubleshooting instruments.
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex system issues.
• Excellent written and verbal communication skills with the ability to communicate professionally with customers and team members.
• Ability to manage multiple priorities while maintaining attention to detail and quality workmanship.
• Comfortable working independently and as part of a team.
• Willing and able to work flexible schedules including nights, weekends, holidays, and overnight travel when required to support customer needs.
• Ability to safely work at heights utilizing ladders, lifts, scaffolding, and aerial work platforms.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Professional appearance and customer-focused attitude.
• Strong organizational, documentation, and time-management skills.
• Demonstrated commitment to safety, quality, and continuous learning.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is required to stand, kneel, crouch, stoop, use hands to handle or feel objects, and reach with hands and arms for more than two-thirds of the working day. Walking and talking or hearing are required for approximately one-third of the working day. This role requires frequent lifting of items weighing 25–50 pounds and occasional lifting of items exceeding 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position regularly operates in construction sites, warehouses, and shop environments. Conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees are subject to frequent heavy lifting and may be required to travel to project sites. Employees may be exposed to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.