Service Technician

SMO, Inc.; Kent Square (MD); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Job summary

SMO, Inc. is seeking a Home Service Technician to join our growing team. You will provide expert service for residential heating systems and equipment, and serve as the public face of our company during in-home visits.

This full-time role offers daytime, night, weekend shifts with paid overtime, competitive pay, medical coverage, and a 401(k). Strong communication and customer service skills are essential, along with HVAC experience and a valid driver's license.

Qualifications

• High School Diploma or Equivalent; HVAC certifications a plus.
• Prior experience servicing residential Air Conditioning and Heating equipment.
• Valid driver’s license and ability to meet company policy.
• Willingness to expand technical knowledge; obtain new licenses and growth commitment.
• Exceptional technical skills and strong communication skills.
• Ability to work independently while maintaining high performance.

Responsibilities

• Make service calls to customer homes and provide expert troubleshooting and repair service for heating systems and other equipment.
• Maintain a professional image and act as an advocate for the company and brand.
• Identify revenue opportunities, make recommendations, and close sales that can be performed immediately.
• Perform efficiency tests on combustion related installations.
• Prepare accurate daily paperwork and communicate with Dispatcher and Service departments.
• Utilize safety equipment and PPE; keep tools and parts inventory organized.

Skills

Excellent communication

Detail-oriented

Independent worker

Education

High School Diploma or equivalent

HVAC certifications a plus

Tools

PPE

Job description

Service technicians--are you interested in taking your next career step with an industry leader? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for highly skilled individuals to serve as Home Service Technicians. You will provide our customers with expert service for their home heating systems and equipment.

In this role, you will effectively serve as the public face of our company as you make in-home service visits. Therefore, in addition to your technical expertise, you will also make use of your customer service talents. Shifts include days, nights, weekends, and holidays, with paid overtime.

Job Responsibilities

As a Home Service Technician, you will make service calls to customer homes and provide them with expert troubleshooting and repair service to a variety of equipment, particularly their heating systems. As you will be the main point of contact between the company and our customers, you will also maintain a professional and friendly image and serve as an advocate for the company and our brand. Your specific duties in this role will include:

• Assessing customers' equipment and service needs
• Troubleshooting and repairing residential AC equipment, heating, and other equipment
• Identifying revenue-generating opportunities, making recommendations to customers, and closing any sales that can be immediately performed
• Performing efficiency tests on all combustion related installations
• Preparing accurate daily paperwork
• Communicating with Dispatcher and Service departments
• Utilizing all applicable safety equipment and personal protective equipment (PPE)
• Maintaining an organized van and properly accounting for assigned tools and parts inventory

Job Requirements

As a Home Service Technician, you must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication and interpersonal skills as well as a commitment to providing the best and most responsive customer service. Specific qualifications for the role include:

• High School Diploma or Equivalent; HVAC certifications a plus
• Prior experience servicing residential Air Conditioning and Heating equipment
• Valid driver's license and ability to meet the company's motor vehicle policy
• Willingness to expand your technical and repair knowledge; obtain new licenses and commitment to professional growth
• Exceptional technical skills as well as strong communication skills
• Must be able to work independently while safely maintaining a high level of performance

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• 401(k)

If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Position Type

Full Time - Regular

Pay Range

$21.00 - $37.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.