Service Technician

ZipRecruiter; Irmo (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and customer-oriented team where you will play a crucial role in providing top-notch vehicle services. This position requires a high school diploma and emphasizes excellent communication skills and a commitment to customer satisfaction. You will be responsible for performing lube oil filter services, conducting vehicle inspections, and ensuring that every customer leaves with their vehicle in better condition than when it arrived. If you're ready to take on a hands-on role in a supportive environment that values teamwork and quality, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and customer service focus.

Responsibilities

• Perform lube oil filter services and vehicle inspections.
• Provide excellent customer service and maintain a clean work area.

Skills

Excellent communication skills

Ability to read and comprehend instructions

Customer satisfaction focus

Education

High school diploma or equivalent

Job description

Job Description

Qualifications

Education: High school diploma or the equivalent.

Other:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements:

• Move throughout the company facility for most of the shift.
• Spend time outdoors in the weather and elements.
• Sitting: infrequently.
• Standing: for prolonged periods.
• Walking: on a regular basis.
• Bending, twisting and/or stooping: on a regular basis.
• Kneeling and/or squatting: on a regular basis.
• Lifting: over 50 lbs on a regular basis.
• Reaching and/or lifting overhead: on a regular basis.
• Climbing stairs.
• Repetitive hand/finger movement: on a regular basis.
• Grasping/grabbing with hands: on a regular basis.
• Pushing and pulling: on a regular basis.

Expectations:

General Expectations:

• Devote himself/herself to ensuring customer satisfaction.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday hours as required.

Job-Specific Expectations:

• Perform lube oil filter services in a professional manner and perform vehicle inspections as required.
• Provide excellent customer service for all customers, whether external or internal, specifically offering dependable vehicle service.
• Maintain equipment in good working condition and keep the work area safe, clean, and organized.
• Receive service assignments from the service writer or service manager.
• Complete 'lube' work within the allotted time. Set goals, develop skills, and constantly increase efficiency skill level.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Ensure proper paperwork is completed and filed after every job completion.
• Keep technical qualifications current by finishing any required training programs.
• Ensure the vehicle is cleaner when the job is completed than when the customer dropped it off.