Service & Install Technician

Mark Vii Equipment; Huntersville (NC); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Health & wellness insurance (medical,

Dental & vision coverage

401(k) with company matching

Paid time off (PTO) & holidays

Life/AD&D insurance

Short-Term Disability

Long-Term Disability

Job summary

Mark Vii Equipment in Huntersville, NC seeks a Field Service Technician to perform equipment maintenance and repair in the field, with minimal supervision. You will document repairs and services and recommend system improvements to increase reliability and reduce costs.

Responsibilities include preventive maintenance, troubleshooting electrical, mechanical, and PLC equipment; providing on-site technical training; installing new carwash equipment when needed; keeping tools and equipment in good

Qualifications

• 3-5 years relevant field experience.
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.

Responsibilities

• Performs periodically scheduled and preventive maintenance on equipment as assigned by Dispatch.
• Responsible for troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies.
• Performs diagnostic analysis.
• Provide sound technical assistance to all customers and distributors.
• Provide on‑site technical training for customer personnel pertaining to use, operation, and maintenance.
• May assist in the installation of new carwash equipment.
• Performs repairs and corrects malfunctions as necessary.
• Maintains tools, test equipment, and materials in a professional manner.
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations.

Skills

Communication skills

Reading electrical diagrams

Low voltage control

Three-phase power

Problem solving

Tools

MS Office

Job description

Job Details

Location: Huntersville – Concord, NC

Salary: $24.00 - $30.00 per hour (Non‑Exempt)

Summary

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.

Responsibilities

• Performs periodically scheduled and preventive maintenance on equipment as assigned by Dispatch.
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies.
• Performs diagnostic analysis.
• Provide sound technical assistance to all customers and distributors.
• Provide on‑site technical training for customer personnel pertaining to use, operation, and maintenance.
• May assist in the installation of new carwash equipment.
• Performs repairs and corrects malfunctions as necessary.
• Modifies or updates equipment when required.
• Maintains tools, test equipment, and materials in a professional manner.
• Maintains all company owned and leased equipment in proper condition.
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations.
• May work with processes that are unique or peculiar to customer needs.
• Involved in the problem‑solving process regarding customer complaints.
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service.
• Keep abreast of new developments and innovations leading to improved departmental and company performance.
• Accurately perceives information from others.
• Assures appropriate flow of information and reports matters clearly, concisely, and accurately.

Education & Experience

• 3-5 years relevant field experience.
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.

Functional/Technical Knowledge, Skills & Abilities

• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint).
• Excellent communication skills (written and verbal) are a must.
• Ability to read and comprehend documents and follow simple instructions.
• Ability to read and understand electrical diagrams.
• Understanding of OLC controllers, low voltage control circuits and three‑phase power.

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain professional appearance and grooming standards as outlined.

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax‑advantaged HSA and FSA savings options.
• Financial Security: Company‑paid Short‑Term Disability, Long‑Term Disability, and $25,000 in Life/AD&D insurance at no cost to you.
• Retirement: 401(k) plan with company matching to help you build long‑term wealth.
• Time Off: Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work‑life balance.
• Supplemental Plans: Voluntary accident and critical illness insurance.
• Growth & Innovation: Professional development opportunities and the chance to work with industry‑leading technology in a team‑oriented environment.