Service Technician

LionsBot International; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

LionsBot International seeks Robotics Service Technicians to support US customers across the country. You will travel frequently to client sites, provide remote technical support, and assist with sales trials, deployments and on-site commissioning of robots.

You’ll train customers, resolve technical issues, and collaborate with engineering teams to deliver optimal service. Valid driver’s license and willingness to travel 80%+ are required.

Qualifications

• Bachelor’s Degree in the robotics, electrical, electronic, mechanical, information technology or equivalent focus of study.
• 2+ years of working experience in the electrical, electronic, or mechanical fields.
• 1+ years of professional experience performing customer service in-person and/or remotely.
• Previous working experience leading adult training.
• Ability to regularly travel throughout North America (80%+).
• Ability to lift 60 pounds on a regular basis.
• Holds a valid Driver’s License.
• Has insured reliable vehicle (to travel to local customer sites).
• Currently authorized to work in the United States for any employer.
• Successfully fulfil pre-employment onboarding requirements including background checks for criminal/civil and motor vehicle records.

Responsibilities

• Traveling to customer sites regularly as well as providing remote technical customer support.
• Providing technical support for onsite sales trials, demonstrations, and deployments.
• Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration.
• Training and certifying customers in use of robots.
• Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers.
• Collaborating with the internal Engineering teams with troubleshooting and resolution.
• Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails.
• Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction.

Skills

Customer service experience

Strong communication

Willingness to travel

Problem solving

Detail oriented

Education

Bachelor’s Degree in robotics/electrical/electronic/mechanical/IT or equivalent

Job description

Are you ready to embark on an extraordinary journey into the realm of robotics and AI?

LionsBot is revolutionizing the future with cutting‑edge technology that is redefining industries worldwide. As a global leader in robotic solutions, we empower our team to push boundaries, explore uncharted territories, and shape the world of tomorrow.

At LionsBot, you'll collaborate with brilliant minds, drive meaningful impact, and be at the forefront of a thrilling transformation. Step into a world of endless possibilities, where your ideas become reality, and together, we make a roaring difference. Seize this opportunity to ignite your career with us and be part of the revolution that will shape the future!

Our Robotics Service Technicians partner with our US customers to assist with all technical and servicing situations to ensure top client satisfaction. These field professionals travel regularly (80%+) within the United States.

Qualified candidates local to the Chicago and Houston will be considered first

ESSENTIAL RESPONSIBILITIES (not exhaustive)

• Traveling to customer sites regularly as well as providing remote technical customer support


• Providing technical support for onsite sales trials, demonstrations, and deployments


• Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration


• Training and certifying customers in use of robots


• Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers


• Collaborating with the internal Engineering teams with troubleshooting and resolution


• Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails


• Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction

Our Robotics Service Technicians travel (by driving and flying) to customer sites across the United States regularly along with leading virtual client meetings along with communicating through emails and phone calls are all continual responsibilities of this role. These professionals liaise between our internal teams and our clients to develop the best solution for all parties while documenting pertinent details for customer record keeping along with completing necessary forms to support the decided-upon resolutions.

This is an individual contributor role reporting to our US Service Manager.

MINIMUM REQUIREMENTS

• Bachelor’s Degree in the robotics, electrical, electronic, mechanical, information technology or equivalent focus of study


• 2+ years of working experience in the electrical, electronic, or mechanical fields


• 1+ years of professional experience performing customer service in‑person and/or remotely


• Previous working experience leading adult training


• Ability to regularly travel throughout North America (80%+)


• Ability to lift 60 pounds on a regular basis


• Holds a valid Driver’s License


• Has insured reliable vehicle (to travel to local customer sites)


• Currently authorized to work in the United States for any employer


• Successfully fulfil pre‑employment onboarding requirements including background checks for criminal/civil and motor vehicle records

PREFERRED QUALIFICATIONS

• Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams


• Prior experience in technical sales and/or technical after‑sales support


• Proven work history of creating strong business relationships


• Strong verbal and written communication skills


• Resourceful and creative problem‑solver


• Able to work successfully independently as well as part of an agile team


• Eager to learn with a customer‑centric approach


• Detail oriented and high organizational skills