Service Technician

Ingersoll-Rand; Greensboro (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

Ingersoll Rand is seeking a Service Technician in Greensboro, NC to install, troubleshoot, repair and maintain air compressors and related components. You will use precision tools and operation manuals to diagnose and service equipment at customer sites.

This role includes an on-call rotation and occasional travel (1–2 times per year, 5–10%). A high school diploma, valid driver's license, and ability to train customers are required.

Qualifications

• 2–5 years of experience troubleshooting industrial mechanical systems.
• High school diploma or equivalent.
• Valid driver's license with clean record in past years.
• EPA 608 / F-GAS certification preferred.

Responsibilities

• Install, troubleshoot and repair equipment at customer sites.
• Maintain up-to-date knowledge of installation and repair requirements.
• Provide technical advice and train customers and staff.
• Submit detailed service reports and time/expense records.

Skills

Mechanical troubleshooting

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Mechanic's tool set

Electric diagrams knowledge

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Technician

Location: Greensboro, NC

Job Summary

The Service Technician for Ingersoll Rand's Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating and/or centrifugal air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities

• Ensure correct installation, maintenance and field repair of equipment manufactured and sold by Ingersoll Rand at the purchaser's location.
• Maintain up-to-date knowledge of field installation and repair requirements of this equipment.
• Provide technical advice and be able to train customers, potential customers, field salesmen, and field service trainees.
• Diagnose problems, recommend corrective action in this unsupervised environment and submit clear, accurate records and/or oral reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner.
• Submit detailed technical reports on each service call in an eligible fashion, suitable for billing customers.
• Submit accurate, detailed and timely expense account records along with timecards on a weekly basis. Maintain good financial records and practices to manage company business matters, credit cards, and if required, a company car.

Basic Qualifications

• Desired applicants will have 2-5 years of experience troubleshooting industrial/commercial mechanical systems. Experience on compressed air systems/centrifugal technologies/solid controls background is a plus. While not required, those with knowledge in the service, diagnosis, and startup of both rotary and centrifugal air compressors, including dryers, cooling towers, and filtration systems are encouraged to apply.
• High school diploma or equivalent required.
• Must possess a mechanic's set of tools; speciality tools will be provided.
• Desired degree program in Electrical/Electronic Technology or HVAC with basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems and/or refrigerant certification. Military experience and/or sufficient mechanical working experience is a plus. Candidates who possess this knowledge or skills but have not completed a formal program may be considered.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• EPA 608 / F-GAS 303/2008/CE/ISHRAE Certification Preferred (Refrigeration experience/certification a plus).

Physical Requirements

• This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

Travel & Work Arrangements / Requirements

• This position may require occasional travel for training, 1-2 times per year for one week at a time (5-10%).
• This position is included in an on-call rotation with other service technicians in the local area to service customer emergencies in the evenings or on weekends. Occasional evening or weekend work may be required during scheduled on-call weeks.

Key Competencies

• Operating knowledge of Microsoft Office software and other basic computer usage. Working proficiency with handheld computer (i.e., smartphone, iPad) and network basics.
• Customer service skills such as conflict resolution, communication, negotiation, etc.
• Maintain proper business travel practices in a cost-efficient manner.
• Mechanical competency to learn, diagnose, and troubleshoot compressor systems and machinery.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.