Service Technician

Ingersoll-Rand; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand in Louisville, KY is seeking a Service Technician to install, troubleshoot, repair, and maintain rotary screw and reciprocating air compressors, and to support system components. You will use precision tools and read manuals to diagnose issues and ensure quality service.

This role requires 3+ years of experience, strong mechanical/electrical knowledge, and a valid driver’s license. Occasional travel and on-call work may be required.

Qualifications

• 3+ years’ experience troubleshooting industrial/commercial mechanical systems.
• High school diploma or equivalent.
• 2+ years of knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems.

Responsibilities

• Install, maintain, and repair equipment at the customer’s location.
• Maintain up-to-date knowledge of field installation and repair requirements.
• Provide technical advice and train customers, field salespeople, and field service trainees.
• Diagnose problems and submit clear, accurate reports to the facility.

Skills

Troubleshooting

Mechanical know-how

Customer service

Communication

Reading schematics

Education

High school diploma or equivalent

Tools

AC/DC circuits

Motors/controls

PLCs

HVAC electricity

Refrigeration systems

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location: Louisville, KY

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe,we’redriving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary

The Service Technician for Ingersoll Rand's Industrial Technologies and Services Divisionservescustomers by installing, troubleshooting,repairingandmaintainingall makes of rotary screw and reciprocating and/orCentacand ECC air compressors, along withadditionalcompressed air system components. You will use precision measuring tools for diagnostic trouble shooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities

• Ensure the correct installation, maintenance, and field repair of the equipment manufactured and sold by Ingersoll Rand at the purchaser's location.
• Maintain up-to-date knowledge of the field installation and repair requirements of this equipment.
• Providetechnical advice and be able to train customers, potential customers, fieldsalesmen, and field service trainees.
• Diagnose problems, recommend corrective action in this unsupervisedenvironmentandsubmitclear,accuraterecords and/or oral reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner.
• Submit detailed technical reports on each service call inalegible fashion, suitable for billing customers.
• Submitaccurate, detailed &timelyexpense account records along with timecards on a weekly basis. Maintain good financial records and practices to manage company business matters, credit cards, and ifrequired, a company car.

Requirements

• 3+ years’ experience of troubleshooting industrial/commercial mechanical systems.
• High school diploma or equivalent required.
• 2+ years of basic knowledge of some orall ofthe following: AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigerationsystemsand/or refrigerant certification.
• Mustpossessa valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Core Competencies

• Operating knowledge of Microsoft office software and other basic computer usage.Workingproficiencywithhandheldcomputer (i.e. Smartphone, iPad) and network bases.
• Customer service skills such as conflict resolution, communication, negotiation, etc.
• Maintain proper business travel practices in a cost-efficient manner.
• Mechanical competency to be able to learn, diagnose, and troubleshootcompressor systems and machinery.

Preferences

• Desired degree program in Electrical/Electronic Technology or HVAC
• Experience on compressed air systems/centrifugal technologies/solid controls background is a plus.While notrequired, those with knowledge in the service, diagnosis, and startup of both rotary and centrifugal air compressors, including dryers, cooling towers, and filtration systems are encouraged to apply.
• EPA 608 /F-GAS 303/2008/CE/ISHRAE Certification Preferred (Refrigeration experience/certification a plus).
• Military experience and/or sufficient mechanical working experience is a plus. Candidates whopossessthis knowledge or skills but have not completed a formal program may be considered.

Travel & Work Arrangements/Requirements

• This positionmay require occasional travel for training. 1-2times per year for one week at a time.(5-10%).
• Thisposition isincludedinan on-call rotation with other service technicians in the local area to service customer emergencies in the evenings or on weekends.Occasional evening or weekend work may berequiredduring scheduled on-callweeks.
• This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.