Service Technician

Socket.dev; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Ongoing Training

Opportunities for Advancement

Job summary

All Weather Seal is seeking a Service Technician to handle warranty and service issues in customer homes. The ideal candidate will manage service calls efficiently, perform high-quality repairs on windows and doors, and ensure a positive customer experience.

The role requires a strong mechanical aptitude, excellent customer service skills, and the ability to work independently while maintaining quality standards.

Qualifications

• Previous experience in residential construction or service repair preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to lift up to 75 pounds and work safely on ladders.

Responsibilities

• Diagnose and resolve warranty and service issues.
• Complete service calls safely and efficiently.
• Perform high-quality repairs on windows, doors, and related products.
• Document every service call thoroughly.

Skills

Mechanical aptitude

Customer service

Troubleshooting

Attention to detail

Organizational skills

Job description

Description

Position Summary

The Service Technician is responsible for diagnosing and resolving warranty and service issues in customers' homes. Success in this role means arriving prepared, completing repairs correctly the first time whenever possible, communicating clearly with homeowners, and maintaining the high standards that All Weather Seal is known for.

What You'll Do

• Complete assigned warranty and service calls safely, efficiently, and within expected service times.
• Review service requests, photos, and customer information before arriving to accurately diagnose the issue.
• Verify all necessary parts and materials are loaded before leaving for each appointment.
• Perform high-quality repairs on windows, doors, and related products.
• Leave each jobsite clean and ensure every customer has a positive service experience.
• Document every service call with before-and-after photos, parts used, repair details, root cause, and completion status.
• Identify recurring product defects or installation-related issues and communicate findings to production leadership.
• Assist with remote troubleshooting by phone or video when assigned to help resolve issues without an onsite visit.
• Return unused and warranty parts to the warehouse with proper documentation.
• Maintain company vehicle, tools, equipment, and truck inventory.
• Communicate arrival times, repair status, and completed work clearly with homeowners.

Qualifications

• Previous experience in residential construction, remodeling, window and door installation, finish carpentry, or service repair preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to work independently while maintaining a high level of quality.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Valid driver's license with a clean driving record.
• Ability to lift up to 75 pounds and work safely on ladders and in varying weather conditions.

Preferred Experience

• Window and door installation or service.
• Finish carpentry.
• Warranty or residential service work.
• Home improvement or remodeling.
• Basic construction and repair techniques.

Success in This Role

• Successful Service Technicians consistently:
• Complete most service calls on the first visit.
• Accurately diagnose issues before arriving onsite.
• Maintain organized documentation and service records.
• Deliver outstanding customer service during every appointment.
• Keep company vehicles and equipment clean and ready for daily use.
• Identify recurring issues that help improve installation quality and customer satisfaction.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan
• Ongoing Training and Professional Development
• Opportunities for Advancement