Service Technician

Galloup; Grand Rapids (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

The Kendall Group is seeking a Service Technician to perform field service, troubleshooting, and documentation for Merlo Energy equipment in assigned territories. The role supports sales activities during downtime and promotes scheduled services.

Reporting to the Sales Manager, you will operate in an industrial setting with travel required. Ideal candidates have an entry-level background, a high school diploma or GED, and strong MS Office skills, with willingness to travel up to 50% and lift up

Qualifications

• Entry level work experience; willingness to learn and grow.
• High school diploma or GED required.
• Proficient in Microsoft Office (Excel, Word) and basic software tools.
• Strong verbal and written communication skills.
• Able to work independently and in a team.
• Good time management and organizational abilities.
• Ability to explain work and train others when needed.
• Willingness to travel up to 50% and maintain a valid driver’s license.
• Physical capability to lift up to 50 lbs and work in industrial settings.

Responsibilities

• Provide field service for Merlo Energy equipment, including start-up and testing of steam, air, and hot water systems.
• Troubleshoot equipment, perform measurements, and document work for customers and manufacturers.
• Support outside sales when field service is not active and promote scheduled services.
• Prepare accurate reports and maintain safety practices in industrial environments.
• Coordinate travel and scheduling with Merlo Energy staff to meet market demands.
• Assist in training and back-up support for inside and outside sales.

Skills

Service Excellence

Results

Action Oriented

Accountability and Responsibility

Teamwork and Collaboration

Decision Quality

Displaying Technical Expertise

Time Management

Safety Conscious

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Role Summary: Reporting to the Sales Manager, the Service Technician will be primarily responsible for field service, troubleshooting and documentation in the Merlo Energy assigned territories. These services would include, start-up, commission and testing of steam, air, and hot water equipment. Also, provide sales support functions during non-active field service work and promote schedule services.

Exciting work you will do:

The essential duties and responsibilities of the Service Technician position will consist of, but are not limited to, the following:

• Field service work for Merlo Energy to include:
  • Steam trap testing
  • Start up and commissioning of hot water generation and mix stations
  • Troubleshooting of pressure reducing stations, humidification systems, and condensate system
• Be fluent in reporting and documentation of the work required by both customers and manufacturers
• Effectively use measurement testing instruments and documentation tools such as DVOM & AMP meters, pressure and temperature instruments, software calibration and interface devices
• Ability to perform work in an industrial setting to include Chemical Plants, Refineries, Power Plants, various industrial and commercial complexes in a safe manner
• Ability to manage time effectively in scheduling service work while coordinating with other Merlo Energy staff so the work schedules meet market demands
• Be available for overnight travel when required for field service work and training
• Perform sales assist role with outside sales where field technical assistance may be required
• Back up inside and outside sales when not in the field
• Follow safe work habits and established safety procedures
• Perform other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Decision Quality
• Displaying Technical Expertise
• Time Management
• Safety Conscious

What you’ll need:

• Work Experience: Entry Level
• Education: High School Diploma or GED equivalent
• Analytics/Computer Skills: Knowledge of software-based tools in the industry; knowledge and understanding of Microsoft Office (Excel, Word, Office); mechanical aptitude and problem-solving skills
• Organization Skills: Excellent work ethic; good verbal, time management and communication skills; ability to work independently and as part of a team
• Cross-functional skills: Ability to work effectively in a team environment and through the direction of the Sales Manager; work well with others; ability to explain your work and/or train others
• Communication Skills: Ability to communicate well with all levels of the organization; know when to request assistance when appropriate, especially when lifting heavy objects
• Physical, Mental and Visual Skills: Reasonable accommodations may be made to enable individuals with disability to perform essential functions:
  • Ability to frequently lift/move up to 50lbs
  • Ability to stand/walk/lift, pull and push during entire work shift on concrete
  • Ability to carry up to 30lbs of tools up and down stairs/ladders for most of the work shift
• Physical Environment: Exposure to temperature conditions prevalent at the time; noise level consistent with an industrial setting
• Travel Requirements: 50% in assigned territories; overnight travel required
• Driver’s License: Possess and maintain a valid driver’s license

Qualifications we prefer but don’t require:

• Work Experience: 1 year of field service experience or 2+ years of steam or plumbing experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.