Service Technician

The Kendall Group, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Service Technician based in Grand Rapids, Michigan. The role includes performing field service work, start-up, commissioning, and testing of steam, air, and hot water equipment.

Ideal candidates will have entry-level experience in field service or plumbing, alongside a high school diploma. Proficiency in Microsoft Office tools and strong communication skills are essential for success in this role. Overnight travel is required, and the company promotes a strong commitment to safety.

Qualifications

• Entry level (1 year of field service experience or 2+ years of steam or plumbing experience preferred).
• Understanding of software‑based tools in the industry.
• Ability to work independently and as part of a team.

Responsibilities

• Field service work in assigned territories.
• Start-up, commissioning, and testing of equipment.
• Provide sales support functions during non-active field service work.

Skills

Field service experience

Mechanical aptitude

Communication skills

Time management

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Word)

Job description

Role Summary

Reporting to the Sales Manager, the Service Technician will be primarily responsible for field service, troubleshooting and documentation in the Merlo Energy assigned territories. These services would include start-up, commissioning and testing of steam, air, and hot water equipment. Also, provide sales support functions during non‑active field service work and promote scheduled services.

Key Responsibilities

• Field service work in assigned territories, including:
  • Steam trap testing
  • Start-up and commissioning of hot water generation and mix stations
  • Troubleshooting of pressure‑reducing stations, humidification systems, and condensate systems
  • Fluent reporting and documentation required by customers and manufacturers
  • Use of measurement and testing instruments and tools such as DVOM, AMP meters, pressure and temperature instruments, software calibration and interface devices
  • Work in an industrial setting (chemical plants, refineries, power plants, various industrial and commercial complexes) safely
  • Effectively manage time for scheduling service work while coordinating with Merlo Energy staff to meet market demands
  • Be available for overnight travel as required for field service work and training
  • Provide sales‑assist role with outside sales where technical assistance may be required
  • Back up inside and outside sales when not in the field
  • Follow safe work habits and established safety procedures
  • Perform other duties as assigned

Competencies

• Service Excellence
• Results
• Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Decision Quality
• Technical Expertise
• Time Management
• Safety Conscious

Qualifications & Requirements

What you’ll need:

• Work Experience: Entry level (1 year of field service experience or 2+ years of steam or plumbing experience preferred)
• Education: High School Diploma or GED equivalent
• Analytics/Computer Skills: Knowledge of software‑based tools in the industry; understanding of Microsoft Office (Excel, Word, Office); mechanical aptitude and problem‑solving skills
• Organization Skills: Excellent work ethic; good verbal, time management and communication skills; ability to work independently and as part of a team
• Cross‑functional Skills: Ability to work effectively in a team environment and under the direction of the Sales Manager; work well with others; ability to explain your work and/or train others
• Communication Skills: Ability to communicate well with all levels of the organization; know when to request assistance when appropriate, especially when lifting heavy objects
• Physical, Mental and Visual Skills: Reasonable accommodations may be made to enable individuals with disability to perform essential functions: ability to frequently lift/move up to 50 lbs; ability to stand/walk/lift, pull and push during entire shift on concrete; ability to carry up to 30 lbs of tools up and down stairs/ladders
• Physical Environment: Exposure to temperature conditions prevalent at the time; noise level consistent with an industrial setting
• Travel Requirements: 50% in assigned territories; overnight travel required
• Driver’s License: Possess and maintain a valid driver’s license

Equal Opportunity Employer

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.