Service Technician

The Kendall Group, Inc.; Menomonee Falls (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Entry Level Service Technician for field service and valve repair. The role involves start-up, configuration, calibration, and installation review of instrumentation. Candidates must be able to travel 60-80% of the time and handle after-hours service calls.

The position requires a valid driver's license, strong organizational skills, and the ability to work independently and in teams. The Kendall Group offers competitive training and career growth opportunities.

Qualifications

• Entry Level (1 year experience in valve automation or instrumentation maintenance preferred but not required).
• Ability to communicate well with all levels of the organization and customers.
• Must possess and maintain a valid driver's license.

Responsibilities

• Handle field service and valve repair.
• Assemble and test automated and control valves.
• Maintain quality and quantity performance and production standards.

Skills

Communication Skills

Basic Math Skills

Teamwork

Organization Skills

Safety Conscious

Education

High School diploma or GED

Tools

Excel

Word

Job description

About The Kendall Group

The Kendall Group is a 100% employee‑owned company that operates in the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation industries. We have eight divisions with 75+ locations in ten states.

Role Summary

Reporting to the Service and Training Manager, the Service Technician will handle field service and valve repair, including instrumentation start‑up, configuration, documentation, calibration, troubleshooting, and installation review.

Responsibilities

• Valve or instrumentation start‑up, configuration and documentation, calibration, trouble shooting, installation review and problem‑solving solutions or systems, and repair
• Confirm with field service customers work scope, tool requirements, and site time to accomplish work
• Respond and provide service in the field as needed and required
• Assemble and test automated and control valves
• Assemble product to specific drawings and standards
• Certification of backflow preventer test kits
• Technical training from Manufacturer’s
• Schedule work order assemblies with salespeople and shipments with the shipping department
• Basic wiring of switches, solenoids, position indicators, and control devices
• Read job blueprints
• Participate in safety initiatives as assigned
• Maintain quality and quantity performance and production standards
• Utilize database programs, work order generation and work order updates
• Operate warehouse equipment including forklifts, hand trucks, crane, etc.
• Participate in ongoing general housekeeping of shop facilities
• Follow safe work habits and established safety procedures
• Other duties as assigned

Key Competencies

• Service Excellence Results
• Action Oriented Accountability and Responsibility
• Teamwork and Collaboration
• Safety Conscious

Qualifications

• Work Experience: Entry Level (1 year experience in valve automation or instrumentation maintenance preferred but not required)
• Education: High School diploma or GED
• Analytics/Computer Skills: Ability to use Excel, Word, and web‑based software applications; basic math skills
• Organization Skills: Excellent work ethic, good verbal and communication skills; ability to work independently
• Cross‑Functional Skills: Ability to work effectively in a team environment
• Communication Skills: Ability to communicate well with all levels of the organization and customers; know when to request assistance when appropriate, especially when lifting heavy objects
• Physical, Mental and Visual Skills: Ability to see, sit, talk and hear; lift/move/carry up to 50 lbs; be on your feet for 8 hours a day; stand, walk, crawl; climb stairs and ladders; bend, stoop, crouch, and kneel
• Licenses: Must possess and maintain a valid driver's license; forklift truck certification preferred; CDL license preferred
• Travel: Must be able to travel 60‑80% of the time, up to 40% overnight
• After‑Hours Work: Participation in after‑hours service calls to support customer needs outside of regular business hours

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.