Service Technician

Mesa Security Systems; Grand Junction (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Mesa Security Systems is seeking a field service technician to provide ongoing repair and replacement of customers' security, fire, access control, and camera system components. You will analyze work orders, plan daily travel, and perform tests and troubleshooting to resolve issues.

You will review system requirements, recommend equipment, order parts, install, and conduct acceptance tests while maintaining confidentiality of customer information and upholding quality standards.

Qualifications

• Proven ability to troubleshoot electronics and perform tests.
• Strong communication and customer service skills.
• Ability to lift up to 60 lbs and operate ladders/scissor lifts.

Responsibilities

• Analyze work orders and plan daily travel for service calls.
• Install, test, and troubleshoot security systems for customers.
• Maintain customer rapport and document service actions.
• Perform preventive maintenance and ensure confidentiality of customer data.

Skills

Effective Communication Skills

Excellent Electronics Troubleshooting

Use Multimeter & Analyze Results

Analytical Thinking

Good Judgment

Build Strong Client Relationships

Equipment Maintenance

Reporting Skills

Confidentiality

Quality Focus

Team Player

Results Driven

Ladder Safety (6'–22')

Scissor Lift Operation

Carrying Materials up to 60 lbs

Job description

Job Description

Job Purpose:Provide ongoing repair and replacement of customers security, fire, access control, and camerasystem components.

Duties

• Serves existing accounts by analyzing work orders; planning daily travel schedule;investigating customer service requests; conducting tests and troubleshooting techniques;resolving problems.
• Review of existing customer system requirements; recommend necessary equipment to meetcustomer needs; ordering and gathering components and parts; completing installation;performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggestingimproved methods and techniques; recommending system improvements.
• Keeps personal equipment operating and serviceable by following operating instructions;troubleshooting failures; maintaining supplies; performing preventive maintenance; calling forrepairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping all customer related information confidential.
• Updates job knowledge by participating in educational opportunities; continue ongoing trainingin-house and training provided by vendors; reading professional publications.
• Accomplishes operations and organization mission requirements.

Skills/Qualifications

• Effective Communication Skills
• Excellent Electronics Troubleshooting Skills
• Ability To UseMultimeter and Be Able To Analyze Results
• Analytical Thinking
• Good Judgment
• Ability ToBuild Strong Client Relationships
• Equipment Maintenance
• Reporting Skills
• Confidentiality
• Quality Focus
• Team Player
• Results Driven
• Must Be Comfortable On Ladders From 6’ To 22’Tall
• Must Be Comfortable Operating A Scissor Lift At Height
• Able To Carry Wiring AndSupplies Up To 60 Lbs.