Service Technician

TriMark; Duluth (MN); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their team. This role involves providing exceptional service, repair, and installation of foodservice equipment while ensuring customer satisfaction. With a focus on technical expertise and strong communication skills, you will work independently and interact with clients to meet their needs. The position offers a chance to contribute to a company that values integrity and excellence, while enjoying comprehensive benefits and opportunities for professional growth. If you have a passion for service and a knack for troubleshooting, this could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k

Community Service Day

Spotlight Awards

CFSP Prep Certification Program

Qualifications

• 1-2 years of experience in service and repair of foodservice equipment.
• Completion of an accredited Technical/Trade school preferred.

Responsibilities

• Provide service, repair, and installation of foodservice equipment.
• Manage inventory and maintain tools on service vehicle.

Skills

Customer Interaction Skills

Technical Expertise

Troubleshooting

Communication Skills

Multitasking

Education

Accredited Technical/Trade School

1-2 Years of Experience in Service and Repair

Tools

Field Automation Systems (Tablets, Cell Phones)

Job description

Duluth, GA, USA ● TriMark Strategic, 4575 River Green Pkwy, Duluth, Georgia, United States of America Req #2813

Monday, March 31, 2025

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Service Technician reports to the Service Manager
• Located in Duluth, GA
• Full-Time
• Remote

The Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Equipment Service:

• Independently work on leased and billable service customers' equipment (COD Calls).
• Perform intermediate-level equipment and accessory installations.

Repair and Maintenance:

• Complete on-site repair and maintenance, limited to standard kitchen equipment (no specialized equipment), on a full on-call rotation.
• Run intermediate troubleshooting and test tasks.

Safety Compliance:

• Survey safety devices and equipment regularly.
• Inspect foodservice equipment to ensure safety.

Inventory Management:

• Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
• Conduct installation, servicing, and repair of foodservice equipment.

Communication:

• Provide timely and detailed service reports via assigned tablet.
• Reach out to higher-level Service Techs for troubleshooting or assistance periodically.
• Use field automation systems (i.e., tablets, cell phones, etc.).

Customer Interaction:

• Provide professional service and customer support during reactive service calls, PM's, and installs.
• Comprehend customer requirements, build positive relationships, and take appropriate actions.

Safety and Compliance:

• Operate vehicles in a safe manner.
• Use appropriate personal protective equipment (PPE).

Documentation:

• Read and interpret equipment manuals for required maintenance and service.
• Maintain and take periodic inventory of parts, materials, and components as directed.

Additional Responsibilities:

• Inform management regarding intermediate procedures and/or status of work orders.
• Help in other jobs as needed.
• Perform other related duties as required and assigned.

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Confident presentation skills to convey information to groups of customers when needed.
• Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE:

• 1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one year hands-on experience in commercial refrigeration.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools, or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.