Field Service Technician I

Crane NXT, Co.; Everett (WA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Company vehicle

Paid time off

Medical, dental & vision insurance

401K with company contribution

Overtime pay

Training provided

Job summary

Crane Payment Innovations is seeking a Field Service Technician to service, repair, upgrade and perform preventive maintenance on coin and currency equipment, ATMs, software, and office products at client sites around Seattle and nearby areas. The role requires travel and coordination with branch sales and service teams.

You will travel to client sites and collaborate with others to meet contract response times, with on-call duties and extended hours as needed.

Qualifications

• Minimum 1 year in technical/field service or similar role.
• Ability to gain access to secured environments; licenses may be required.
• Strong electromechanical aptitude with practical problem-solving.
• Excellent verbal and written communication and a customer-first attitude.
• Detail-oriented with the ability to plan and prioritize work.

Responsibilities

• Service, upgrade and perform preventive maintenance on electromechanical equipment.
• Travel daily to client sites (90%) with some overnight travel (10%).
• Collaborate with branch staff to meet client needs and respond within contract times.
• Maintain vehicle parts inventory and keep the vehicle clean and serviced.
• Handle on-call duties and extended hours as needed.

Skills

Technical/Field Service experience

Integrity

Electromechanical aptitude

Customer-focused communication

Detail-oriented

Self-motivated

Team player

Access to secured environments

Tools

iOS

MS Office

Windows OS

Job description

WHAT YOU'LL BE DOING

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in Seattle and to the North. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities and Duties

• Service, upgrade and perform preventative maintenance on company electromechanical equipment
• Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Extended hours coverage periods and ‘On-Call’ duty where applicable
• Safeguard and maintain a balanced vehicle stock parts inventory
• Upkeep and cleanliness of company issued vehicle including scheduled service intervals
• Safeguarding of any company issued assets including tablet computer and mobile phone
• All other duties as required

WHO WE ARE LOOKING FOR

Qualifications

• 1+ years of working in Technical/Field Service position or similar technical profession
• Impeccable Integrity
• Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive, customer-first attitude
• Personable, approachable and able to work easily with others at all levels
• Strong Attention to details - able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Able to commit to and meet project deadlines

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
• Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites
• The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
• Ability to stand for long periods up to 75% of the time while servicing some equipment

Key Attributes for Success

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
• Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities
• Results and people oriented with sound judgment—ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

WE ARE OFFERING

• Competitive salaries – $25.00 to $27.00 per hour plus overtime
• Technician Incentive Compensation Plan - paid Quarterly
• Company provided vehicle, uniform, tools and training
• Paid time off
• Sick time off
• Medical, dental & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• 401K with Company contribution
• Community involvement

Sound interesting? Come see why we are OneCPI and Apply Today!

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.