Service Manager

CPI Service; Columbus (OH); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Company provided vehicle

Uniform

Tools and training

Paid time off

Sick time off

Medical, dental & vision insurance

401K with company contribution

Job summary

Crane Payment Innovations is seeking a Field Service Technician I to service, repair, upgrade and perform preventive maintenance on electromechanical equipment such as coin and currency systems, ATMs, software and office products at client sites in the Denver area. Travel within Western Nebraska, Wyoming, Eastern South Dakota; overnight travel as needed.

You’ll collaborate with branch sales and service teams; must have 2+ years in field service, strong electromechanical aptitude, excellent

Qualifications

• 2+ years of experience in a technical/field service position or similar technical profession.
• Impeccable integrity.
• Must be able to gain access to highly secured environments; occupational licenses may be necessary depending on territory/accounts.
• Strong electromechanical aptitude.
• Excellent verbal and written communication skills, including a positive, customer‑first attitude.
• Personable, approachable and able to work easily with others at all levels.
• Strong attention to detail – able to proof and prioritize your own work.
• Proficient in iOS, MS Office applications and Windows OS
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Able to commit to and meet project deadlines.

Responsibilities

• Service, upgrade and perform preventive maintenance on company electromechanical equipment.
• Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%).
• Work with branch employees to satisfy client needs.
• Address customer service requests within the specified contract response time.
• Extended Hours Coverage periods and on‑call duty where applicable.
• Safeguard and maintain a balanced vehicle stock inventory.
• Maintain cleanliness of company‑issued vehicle including scheduled service intervals.
• Safeguard company‑issued assets including tablet computer and mobile phone.
• All other duties as required.

Skills

Experience in field service

Integrity

Access to secured environments

Electromechanical aptitude

Communication skills

Team player

Attention to detail

MS Office

Windows OS

iOS

Goal setting & self-management

Tools

MS Office

Windows OS

iOS

Job description

Field Service Technician I – Denver area (travel within Western Nebraska, Wyoming, Eastern South Dakota)

What You’ll Be Doing

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventive maintenance on various types of electromechanical equipment such as coin & currency equipment, ATMs, software and specialized office products located at client sites in the Denver area. You will work in coordination with branch sales and other service team members.

Responsibilities

• Service, upgrade and perform preventive maintenance on company electromechanical equipment
• Travel by vehicle daily to client sites (90%) with overnight travel as needed (10%)
• Work with branch employees to satisfy client needs
• Address customer service requests within the specified contract response time
• Extended Hours Coverage periods and on‑call duty where applicable
• Safeguard and maintain a balanced vehicle stock inventory
• Maintain cleanliness of company‑issued vehicle including scheduled service intervals
• Safeguard company‑issued assets including tablet computer and mobile phone
• All other duties as required

Qualifications

• 2+ years of experience in a technical/field service position or similar technical profession
• Impeccable integrity
• Must be able to gain access to highly secured environments; occupational licenses may be necessary depending on territory/accounts
• Strong electromechanical aptitude
• Excellent verbal and written communication skills, including a positive, customer‑first attitude
• Personable, approachable and able to work easily with others at all levels
• Strong attention to detail – able to proof and prioritize your own work
• Proficient in iOS, MS Office applications and Windows OS
• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
• Able to commit to and meet project deadlines

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes
• Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites
• The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
• Ability to stand for long periods up to 75% of the time while servicing some equipment

Key Attributes For Success

• High energy level, comfortable performing multifaceted projects in conjunction with day‑to‑day activities
• Strong influencing, analytical, and problem‑solving skills, with the ability to multi‑task in a fast‑paced environment
• Ability to establish credibility, make decisive decisions and support the organization’s preferences and priorities
• Results and people oriented with sound judgment—ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing

Benefits

• Competitive salaries – $24.00 to $25.00 an hour
• Technician Incentive Compensation Plan – Paid Quarterly
• Company provided vehicle, uniform, tools and training
• Paid time off
• Sick time off
• Medical, dental & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• 401K with Company contribution
• Community involvement

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.