Service Technician

Associated Packaging, Inc.; Cincinnati (OH); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

PTO

Employee Assistance Program

401k matching

Health Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Associated Packaging, Inc. is seeking an Equipment Service Technician for a remote role reporting to the Louisville office, with 50-75% travel from a home office.

The position entails on-site installation, repair, and maintenance of packaging machinery and providing strong customer service while building relationships with manufacturers, suppliers, and sales reps. You will diagnose issues, train customers, prepare detailed service reports, and coordinate with Sales leaders to deliver superior

Qualifications

• Minimum 3–5 years of experience in machinery and conveyor equipment is required.
• High school diploma or its equivalent is required.

Responsibilities

• Perform on-site installation, repair, maintenance, and troubleshooting on packaging machinery; provide training to customers.
• Continual training of equipment and resources to perform department functions.
• Attend branch and technical service meetings as scheduled.
• Deliver excellent customer service by offering knowledge, advice, and addressing questions and concerns.
• Maintain relationships with vendors; ensure timely communications and site visits with key suppliers.

Skills

Customer service

Driver's license

Scheduling expediting

Problem solving

Local travel

Education

High school diploma or equivalent

Tools

MS Office Suite

Allen Bradley PLCs

Job description

Associated Packaging, a leader in the flexible packaging distribution industry, is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

This is a remote position reporting to the Louisville office. Will dispatch from home office daily with 50-75% travel.

The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Key Duties & Responsibilities

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks on packaging machinery, providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
• Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
• Produce timely and detailed service reports
• Monitor work procedures, work schedules, and expedite workflow
• Create and submit a completed expense report each month
• Assist with office / warehouse needs as time permits

Education and/or Experience

• A minimum 3-5 years of experience in machinery and conveyor equipment experience is required.
• High school diploma or its equivalent is required.

Competencies

• Exceptional customer service and must be people-oriented with the ability to build business relationships
• Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
• Local travel and overtime required
• Minimal overnight travel required
• Dependable transportation required, valid driver’s license, and proof of insurance
• Familiarity with scheduling and expediting the turnaround time on service calls
• Analytical, problem solving, business analysis, and project management skills

Why work at Associated Packaging, Inc.?

Longevity

- Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability

- Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service

- We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People

- At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.