Service Technician

NextGen Security; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Full benefits package

Vacation

Cell phone Allowance

Job summary

NextGen Security, LLC in Charlotte, NC, seeks an experienced electronic security service technician to join our fast-growing team. The Senior Service Technician handles service, maintenance, troubleshooting, programming, testing and repair of enterprise-level systems for healthcare, higher education, utilities, data centers, and more.

You will lead technical aspects, support access control and video surveillance, travel as needed, and respond to after-hours service calls.

Qualifications

• Minimum 5 years' experience installing and maintaining enterprise security systems.
• Strong knowledge of access control and video management systems.
• Technical/electrical background with safety awareness.
• Ability to work independently with minimal supervision.
• Familiarity with local electronic security codes and industry standards.
• Willingness to travel and work in various environments, including chemical plants.

Responsibilities

• Service, maintain, troubleshoot, program, test and repair enterprise security systems.
• Provide advanced support for access control, video surveillance and related low-voltage systems.
• Maintain strong customer relationships and support operations; travel and after-hours calls may be required.

Skills

Access control systems

Video management systems

Technical background

Problem solving

Independent work

Security codes knowledge

Vehicle operation

Chemical plant environment

Tools

Genetec

Lenel

ProWatch

Milestone

Job description

Years Of Experience

3+ years of service experience in security industry or technical background.

Career Level

Entry Level to Experienced

NextGen Security LLC

NextGen Security, LLC

Job Summary

NextGen Security, LLC

Company

NextGen Security, LLC

Location

Charlotte, NC

Industries

Security and Surveillance

Job Type

Full Time Employee

What we’re looking for:

We are seeking an experienced electronic security service technician to join our fast-growing and dynamic team.

What you’ll be doing:

The Senior Service Technician is responsible for the service, maintenance, troubleshooting, programming, testing and repair of enterprise level electronic security systems for Healthcare, Higher Education, Utilities, Pharmaceutical, Data Center & Technology and Oil & Gas customers. This role serves as a technical leader in the field, providing advanced support mainly for Access Control, Video Surveillance, and related low-voltage systems. The Senior Service Technician ensures systems operate reliably, maintains strong customer relationships, and supports the operation team when needed. Some travel may be required, along with after-hours service calls.

What You Bring To The Table

• Minimum of 5 years of experience with installing and maintaining:
• Enterprise-level access control systems.
• Enterprise-level video management systems (IP-based and analog).
• Technical/electrical background.
• Superior problem solving and communication skills.
• Work independently with minimal supervision.
• Familiarization with local electronic security codes and industry standards.
• Understanding and ability to work safely in a chemical plant environment.
• Ability to safely operate a company vehicle.

Preferred But Not Required

• Access Control System Vendor Certifications in Software House, Genetec, ProWatch and/or Lenel.
• Video Management System Vendor Certifications in Genetec, Avigilon, Exaqc, MaxPro, and/or Milestone.
• Intrusion Detection System Vendor Certifications in Senstar/Optellios, and/or FFT.
• Networking and IT knowledge.
• TWIC Cardholder.
• Experience in computer operating systems, network design and implementation.

What we bring to the table

• Compensation based upon background and experience.
• Company vehicle.
• Full benefits package.
• Vacation.
• Cell phone Allowance.

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.

More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM