Service Technician

Aleron; Buffalo (NY); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Acara Solutions is seeking a Service Technician in Buffalo, NY. This hybrid, direct-hire role combines remote diagnostics with hands-on repair at our Buffalo headquarters.

You'll handle customer calls, diagnose problems, and service demo units, with roughly 20–30% travel to customer sites after training, including 70% travel during the first six months. The position requires strong communication and mechanical skills, a high school diploma or technical certificate, and the ability to read

Qualifications

• Strong verbal and written communication to assist customers with troubleshooting and repairs by phone or remote support.
• Strong mechanical aptitude and ability to read electrical and pneumatic schematics.
• Hands-on experience troubleshooting and repairing industrial electromechanical equipment.
• Experience with PC-based machine controls and related diagnostic systems.
• Strong organizational and problem-solving skills to manage multiple service calls in a fast-paced environment.
• Valid driver's license required; valid passport or ability to obtain for travel.
• High school diploma or technical certificate required.

Responsibilities

• Provide first-line customer support by phone and remote session, guiding operators through machine diagnosis and repair.
• Set up, operate, and troubleshoot demo and training machines at the Buffalo facility.
• Tear down, diagnose, rebuild, and test returned machines, tool heads, and assemblies.
• Identify correct parts and support warranty replacements, RMAs, and troubleshooting orders.
• Troubleshoot mechanical, electrical, pneumatic, motion-control, and PC-based machine systems.
• Travel to customer sites approximately 20-30% of the time to diagnose and repair equipment.
• Perform preventive maintenance and restore machines to factory performance.
• Accurately document service work, parts used, and repair findings.
• Support and train new technicians and contribute to service documentation.
• Perform basic counting, measurements, and calculations to verify parts, quantities, dimensions, and repair requirements.

Skills

Verbal communication

Written communication

Mechanical aptitude

Electrical/Pneumatic schematics

Troubleshooting

PC-based machine controls

Organizational skills

Driver's license

Passport

High school diploma

Education

High school diploma or technical certificate

Associate degree or military technical training preferred

Job description

Job Title: Service Technician

Location: Buffalo, NY with 20-30% travel after training. Training involves 70% travel for the first 6 months!

Employment Type: Direct Hire

Industry: Manufacturing

Compensation: 28-35/HR

Schedule: Monday-Friday 830-5PM

About the Opportunity:

This is a hybrid role based at our Buffalo headquarters, and most of your week is spent here: taking customer calls, diagnosing problems remotely, and working hands-on with machines in our building - demo units, bench repairs, and equipment sent back for service. Roughly 20-30% of the time you travel to a customer site when the fix has to happen there. It is a role built on strong communication and hands-on problem solving

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Provide first-line customer support by phone and remote session, guiding operators through machine diagnosis and repair.
• Set up, operate, and troubleshoot demo and training machines at the Buffalo facility.
• Tear down, diagnose, rebuild, and test returned machines, tool heads, and assemblies.
• Identify correct parts and support warranty replacements, RMAs, and troubleshooting orders.
• Troubleshoot mechanical, electrical, pneumatic, motion-control, and PC-based machine systems.
• Travel to customer sites approximately 20-30% of the time to diagnose and repair equipment.
• Perform preventive maintenance and restore machines to factory performance.
• Accurately document service work, parts used, and repair findings.
• Support and train new technicians and contribute to service documentation.
• Perform basic counting, measurements, and calculations to verify parts, quantities, dimensions, and repair requirements.

Job Requirements

What You'll Bring:

• Strong verbal and written communication skills, with the ability to effectively assist customers with troubleshooting and repairs by phone or remote support.
• Strong mechanical aptitude with the ability to read and interpret electrical and pneumatic schematics.
• Hands-on experience troubleshooting and repairing industrial electromechanical equipment.
• Experience working with PC-based machine controls, software, and related diagnostic systems.
• Strong organizational and problem-solving skills, with the ability to manage multiple service calls and priorities in a fast-paced environment.
• Valid driver's license required.
• Valid passport or ability to obtain a passport for occasional travel.
• High school diploma or technical certificate required.

What Sets You Apart:

Associate degree, military technical training, or equivalent technical education is preferred.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.