Service Technician

Patterson Veterinary Supply; Bridgewater (MA); On-site; USD 34,508 - 42,195; Full time

Job summary

Patterson Veterinary Supply in Bridgewater, MA seeks a skilled technician for veterinary equipment repair and installation. This role requires a high school diploma, with 0-5 years of experience in a related field. Strong customer service and PC skills are essential, and preferred qualifications include experience as a veterinary technician and familiarity with SAP. The position may involve frequent travel and lifting heavy equipment. Compensation ranges from $25.05 to $30.63 per hour.

Qualifications

• 0-5 years prior experience in a Veterinary/Medical/Dental environment.
• Must maintain a valid driver’s license and good driving record.
• Motivated team player.

Responsibilities

• Independently responds to assigned service calls, diagnosing problems and making repairs.
• Trains customers on the use and maintenance of equipment.
• Maintains strong customer relationships and ensures service commitments are met.

Skills

Customer service skills

PC skills

Technical training in Bio-med/electronics

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Experience as a Certified, Licensed or Registered Veterinary Technician

Tools

SAP

Test devices and tools for equipment

Job description

Job Summary

Provides repair and on‑site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install, Maintain and/or Repair Veterinary Equipment

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
• Trains to perform standard system installations and tests the functionality of all components.
• Trains customers on the use and basic maintenance of equipment at the customers site.
• Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
• Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
• Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
• Maintains relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management

• Determines parts, supplies or tools needed to complete service requests.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Manages vehicle inventory and restocks as necessary.
• Physical inventory audits on a bi‑annual basis.

Asset Management

• Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Job Qualifications

Required Qualifications

• High school diploma or equivalent.
• 0‑5 years prior experience in a Veterinary/Medical/Dental environment.
• PC skills in Windows based programs.
• Must maintain a valid driver’s license and good driving record.
• Strong customer service skills.
• Motivated team player.

Preferred Qualifications

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
• Previous X‑Ray experience preferred.
• SAP experience.
• Excellent organizational and problem‑solving skills.
• Carpentry/plumbing/heating/electrical/electronic related experience.
• Technical training in Bio‑med/electronics or related technical field.

Working Conditions

Physical Demands

• Lifting or Carrying: Frequent to continuous heavy physical activity – lifting up to 100 pounds.
• Sitting or Standing: Light physical activity.
• Use of Hands: Occasional or frequent moderate physical activity.
• Climbing: Light physical activity.
• Operating a computer or other office device (Laptop 1 hour per day).
• Talking or hearing: Position involves frequent communication with customers, inside staff, etc. and requires ability to understand and effectively exchange accurate information.
• Reading or sight: Requires frequent review of vendor contracts.

Environmental Factors

• Hazardous chemicals.
• Biohazard materials or waste.
• High voltage.
• Confined spaces (if installation or maintenance typically involves accessing wires in sub‑floor crawlspace).
• This position requires traveling to customer locations and providing services and support to customers.

Travel and On‑call

This position requires overnight travel.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $25.05 - $30.63