Service Technician

United Flow Technologies; Billings (MT); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Peak Water Services is seeking a Service Technician to assist customers and staff by inspecting, maintaining and repairing water and wastewater systems. You will travel to customer sites across Montana, Wyoming, and North Dakota, with some overnight travel up to 30% of the time.

Duties include troubleshooting, preventive maintenance, and documenting actions. You must have a high school diploma or equivalent, be able to use standard office software, and possess mechanical or electrical repair

Qualifications

• High school diploma or equivalent required.
• General business software and hardware (Microsoft Office, Google Docs, Excel, Adobe Acrobat, smartphones/tablets, laptops) proficiency.
• Small to medium water/sewer utility systems knowledge preferred.
• Experience in mechanical, electrical, construction, or related fields required.
• DOT medical card and unrestricted driver's license with clean MVR.
• Ability to work outdoors in varying weather and adhere to safety standards.

Responsibilities

• Analyze customer or company needs to serve existing accounts.
• Study customer requirements, order equipment, troubleshoot and test to establish a plan.
• Maintain rapport by addressing complaints and proposing improvements.
• Engage in problem-solving and critical thinking for unique projects and processes.
• Ensure equipment is accounted for and maintained; perform preventative maintenance and repairs.
• Document service actions with forms, reports, and logs using MOXO, Service Pro, and MS Office.
• Update knowledge by participating in training and reading professional publications.
• Perform other duties as assigned by management.

Skills

Customer service

Troubleshooting

Safety awareness

Physical stamina

Education

High school diploma or equivalent

Tools

MOXO

Service Pro

Microsoft Office

Google Docs

Excel

Adobe Acrobat

Job description

Peak Water Services is dedicated to providing the best water and wastewater treatment solutions for our customers. We provide quality products and services backed by experienced wastewater and water treatment professionals who will ensure you get the most out of your water treatment system. Our knowledgeable staff is available to answer any questions you may have about our services or product.

The Service Tech will assist customers and other employees by performing repairs, troubleshooting issues, evaluating and understanding their individual needs and formulating a plan to ensure they are met. The technician will inspect, maintain, and repair a variety of water and wastewater systems including pumps, valves, motors, lift stations, wells, and other systems.

The technician will typically work a 7am -4pm, Monday - Friday, with the ability to work overtime hours as needed. The technician will travel to customer locations between Montana, Wyoming, and North Dakota, and some of out state/ overnight travel will be required about 30% of the time. The candidate may need to work on-call.

What you'll do:

• Serves existing accounts by analyzing customer or company needs
• Establishes service by studying customer requirements; ordering and gathering equipment and parts; troubleshooting and testing
• Maintains rapport with customers by examining complaints; identifying solutions and suggesting improved methods and techniques, and recommending system improvements
• Projects and processes are typically unique and require problem-solving, research and critical thinking
• Ensure all company equipment is accounted for, operating correctly, and maintained in a proper manner by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs; and making sure all other employees follow the same instruction
• Document service actions by completing forms, reports, logs, and records by using tools such as MOXO, Service Pro, and Microsoft Office
• Update job knowledge by participating in educational opportunities; reading professional publications
• All other job duties and responsibilities as determined by management

What you bring:

• High school diploma or equivalent required
• Must be able to use general business software (Microsoft Office, Google Docs, Excel, Adobe Acrobat) and hardware (smartphone/tablet, notebook computer, etc.)
• Small to medium water and sewer utility systems knowledge, troubleshooting ability and equipment maintenance experience is preferred
• Previous experience in mechanical, electrical, construction, or related fields is required
• Able to obtain and maintain a DOT medical card and unrestricted driver’s license with acceptable MVR. A clean driving record is required
• Ability to work outdoors and in varying weather conditions, and follow OSHA, MSHA, DOT, DEQ, EPA, and other applicable safety and regulatory standards
• Ability and willingness to learn continuously through training and independently are essential for this position
• Ability to perform a full range of body motions including bending, stooping, pushing, pulling, walking, and the ability to climb ladders
• Must be able to lift and carry equipment up to 70 lbs
• Ability to work outside and exposed to the elements 80+% of the time. Very dirty, wet and/or dusty environments. Long drive times in all types of weather, with potential for multiple-day trips and extended standby time.

Join our team to innovate the future of water and wastewater.You’ll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

Peak Water Services is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.