Service Technician

JENOPTIK; Auburn Hills (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Jenoptik, a global photonics group, seeks a Service Technician to provide hands-on and remote technical support for Hommel-Etamic gauging systems. You will install, calibrate, and service equipment across North America and internationally.

The role requires travel up to 90%, strong problem-solving and teamwork, reading blueprints, GD&T, and PLC programming knowledge. Technical diploma preferred; 3–5 years manufacturing experience valued.

Qualifications

• High School Diploma or GED required; technical diploma preferred.
• 3–5 years of industrial/manufacturing experience.
• Experience in a customer support role is advantageous.

Responsibilities

• Install, program, calibrate, maintain and repair our gauging systems.
• Train customers in operation, programming and maintenance.
• Program and run-off customer-specific applications.
• Troubleshoot complex electro-mechanical systems.
• Perform periodic maintenance and calibrations in North America and internationally.
• Abide by all company policies and procedures.
• Complete daily time tracking and reporting.
• Complete daily expense tracking and reporting.
• Work to a budget.

Skills

Troubleshooting

Blueprint reading

GD&T

PLC programming

Mechatronics knowledge

Customer support

Communication skills

Time management

Electromechanical aptitude

Education

High School Diploma / GED

Technical diploma in mechatronics / manufacturing methods

College preferred

Tools

PLC ladder logic

Structured text languages (C++)

Job description

Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.

SUMMARY:

The Service Technician is responsible for providing hands‑on and remote technical support to Hommel‑Etamic customers. You will be part of an elite team of specialists who are responsible for new installations and ongoing support to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and programming of Hommel‑Etamic high-tech precision measuring systems. As part of the service team you will be selfmotivated and will demonstrate professionalism and a positive attitude when servicing our customer needs to improve customer satisfaction, maximize customer retention, and increase profitability.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• Install, program, calibrate, maintain and repair our gauging systems
• Train customers in the operation, programming and maintenance of our gauging systems
• Program and run-off customer-specific applications
• Troubleshoot complex electro-mechanical systems
• Perform periodic maintenance & calibrations our gauging systems in customer facilities throughout North America and internationally
• Abide by all company policies and procedures
• Complete daily time tracking and reporting
• Complete daily expense tracking and reporting
• Work to a budget

REQUIREMENTS:

• Ability to work a flexible schedule and adapt to changing work schedules
• Up to 90% travel
• Valid driver’s license and clean driving record provided annually
• Critical thinker with strong problem-solving skills
• Team player
• Excellent time-management skills
• Excellent interpersonal and communication skills
• Able to read blueprints and electrical schematics
• Knowledge of geometric tolerances (GD&T)
• Accustomed to using mobile tools and applications
• Strong computer skills in word, excel and outlook
• Understanding of installing software, hardware and drivers on computer systems
• Programming experience with PLC’s (ladder logic) and/or structured text languages (e.g. C++) would be an asset
• Background in the manufacturing industry - metrology experience a definite advantage
• Strong analytical skills
• Electromechanical aptitude
• U.S. Citizenship or qualified U.S. worker

EDUCATION AND EXPERIENCE:

• High School Diploma / GED required. Technical diploma in mechatronics, manufacturing methods or similar ispreferred, college preferred
• 3 – 5 years of industrial/manufacturing experience
• Experience in a customer support role a definite advantage

PHYSICAL REQUIREMENTS:

The physical requirements must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Vision must be correctable so that employee may visually detect scratches and digs. The employee must occasionally lift and/or move up to 50 pounds.