Service Technician

Stryten Energy; Auburn (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, prescription, dental & vision

401(k) with company match

Paid time off

Paid holidays

Disability & life insurance

Job summary

Stryten Energy is seeking a Service Technician to repair batteries, chargers and handling equipment at customer sites. The role requires hands-on electrical knowledge, strong tool skills, and professional customer interaction. A company vehicle is provided, with opportunities to offer the right products to customers.

Based at our Auburn, WA facility, the position emphasizes safety, timely service, and quality workmanship while representing the Stryten Energy brand and standards.

Qualifications

• HS diploma or equivalent with 1–2 years battery industry experience
• Forklift Training Certification or ability to obtain
• Strong tool-handling and basic electrical/electronic knowledge
• Ability to read and interpret technical manuals
• Excellent communication and customer-satisfaction skills

Responsibilities

• Fill out work orders accurately and timely
• Communicate with customer contacts to ensure satisfaction
• Maintain a clean, safe work area and service vehicle
• Operate forklift, crane, and reach truck as needed
• Perform battery, charger and equipment repair at customer site
• Identify upsell opportunities for products and services
• Represent Stryten Energy professionally to customers
• Pursue new accounts and qualify warranty vs billable work

Skills

Shop tools

Electricity/electronics

Reading manuals

Customer service

Communication

Education

HS diploma or equivalent

Tools

Forklift Certification

Job description

Overview

The Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer's site, while also actively seeking opportunities to offer the right products to the customer. You'll have access to a company vehicle and training to make you effective. But you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents. If you enjoy bringing solutions to the customer and don't mind getting your hands a little dirty, this might be for you!

This position will be based out of our facility located at 3320 W. Valley Hwy N STE# D107, Auburn, WA 98001

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. The pay rate for this role is $34.00 per hour. In addition, this position will be eligible for a full range medical, dental and vision benefits.

Stryten Energy offers a strong benefit package that includes the following:

• Competitive based salary
• Medical, prescription, dental and vision plans
• Short-term, long term disability and employee life
• 401(k) plan with Company Match
• Paid Time Off
• Paid Holidays

Responsibilities

To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ensure work orders are filled out properly and in a timely manner.
• Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.
• Ensure a clean and safe work area.
• Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications.
• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
• Operate company vehicles in a safe, courteous manner, in all traffic.
• Communicate with Management/Sales on any customer issues.
• Actively promote point of sale items and allied products and services.
• Proper use of company funds and assets in the execution of the job.
• Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
• Ability to operate forklift truck, crane, and reach truck on a regular basis.
• Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.
• Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.
• Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.
• Pursues new accounts, qualifies whether services are warranty or billable.
• Recommends and implements improvements in the work process.
• Interfaces with multiple levels of customers/dealers/management to provide assistance and recommend application improvements.
• Additional responsibilities as neededto support the team and company goals.

Qualifications

To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, Certifications

• High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience.
• Forklift Training Certification or ability to obtain.

Competencies, Skills, Knowledge:

• Usage of standard shop tools. Good understanding of basic electricity/electronics.
• Ability to read, analyze and interpret common technical manuals.
• Excellent communication and customer satisfaction skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to train new personnel and provide technical assistance where needed.
• Ability to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.
• Ability to define problems and draw valid conclusions on the work that needs to be performed.
• Critical thinking and troubleshooting skills. Ability of work with minimal supervision.
• Ability to manage multiple projects and plan special projects.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER CATEGORIES AS REQUIRED:Physical Demands:

• While performing the duties of this job, individual is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear.
• Individual is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
• Ability to regularly lift a minimum 30lbs on a daily basis and 31 to 150lbs with assistance of equipment on a daily to weekly basis.
• Regular use of safety glasses. Vision requirements: close vision.
• Valid Drivers License

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the individual is regularly exposed to moving mechanical parts and fumes or airborne particles.
• Individual is regularly exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock. Noise level is minimal to loud.
• Surroundings clean to dirty. Environment could be loud and noisy.
• Appropriate PPE as required by Stryten and customer.

EEO Statement

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Statement

Stryten Energy is a leading battery manufacturer and energy storage company providing one of the industry’s most comprehensive portfolios of battery technologies and energy storage solutions. The company designs, manufactures and distributes advanced lead, lithium and vanadium redox flow batteries for automotive, commercial vehicle, golf cart, material handling, specialty motive, aerial work platforms, floor care, data center, telecommunications, utility, industrial, military and government applications. Headquartered in Alpharetta, Georgia, Stryten Energy operates 15 manufacturing and component facilities across the United States, with additional manufacturing operations in Mexico and China and commercial offices throughout Europe and Asia. The company’s portfolio includes the Stryten Energy, C&D Technologies and Trojan Battery product brands, serving customers worldwide with reliable energy storage solutions for critical infrastructure, mobility and national security applications. Learn more at www.stryten.com.