Service Technician

The Vincit Group; Amarillo (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Vincit Group in Amarillo, TX is seeking a Service Technician to serve a broad base of customer accounts, inspect water system equipment, and prepare service estimates. You will collect water samples for field analysis and recommend treatment to control substances in water.

You will educate customers on system usage, perform quality testing and diagnostics, and maintain detailed records. Strong communication, reliability, and the ability to work in a fast-paced environment are essential.

Qualifications

• Strong customer service focus and excellent communication abilities.
• Ability to excel in fast-paced environments and meet deadlines.
• Preferred critical thinking, persuasion, and comprehension skills.
• Knowledge of chemical processes and safe handling of substances.
• Experience with water treatment or related field is a plus.

Responsibilities

• Install, service, and maintain water treatment systems (softeners, filtration, RO).
• Perform water quality testing and diagnostics.
• Educate customers on system usage and maintenance.
• Explain test results and recommend product features based on needs.
• Maintain customer records using automated systems.
• Inspect and observe chemical changes in water systems.
• Complete special projects as assigned.

Skills

Customer service

Communication

Active listening

Fast-paced environment adaptation

Educational outreach

Education

Post-secondary education preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

JOB SUMMARY

The Service Technician plays a direct role in ensuring customer satisfaction by servicing a majority of the existing accounts in his or her area. Inspect customer water system equipment and prepare service estimates. Obtain water samples for field analysis or send them to the home office for further analysis when needed. Creates analysis write-ups, and contacts customers to recommend treatment to control levels of substances in water. Attempts to resolve problems encountered with customer’s water-treatment process. Performs follow-up test on water in customer water system, utilizing test kit, knowledge of chemical treatment, and reference manual. Explain test results to customers. Observes changes in customers’ water analysis and recommends the amount, and type, of chemical additives necessary for water treatment.

ESSENTIAL JOB FUNCTIONS

• Install, service, and maintain a wide range of water treatment systems, including water softeners, filtration systems, reverse osmosis units.
• Perform water quality testing and system diagnostics to identify and resolve performance issues.
• Educate customers on system usage, maintenance, and best practices.
• Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
• Maintain customer records, using automated systems.
• Inspects, tests, and observes chemical changes in water system equipment, utilizing test kit, reference manual, and knowledge of chemical treatment.
• Completes special projects upon request, and other duties may be assigned.

POSITION REQUIREMENTS

Required: Must possess strong customer service focus, social and interpersonal skills, active listening skills, and effective communication skills. Must be able to excel in a fast-paced environment and meet time-sensitive deadlines.

Preferred: Beneficial to have strong critical thinking, persuasion, and comprehension skills. Mechanical aptitude is highly desirable. Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes the use of chemicals and their interactions, danger signs, production techniques, and disposal methods.

EDUCATION

Preferred: Post-secondary education preferred.

EXPERIENCE

Preferred: 1-3 years of experience working in chemical, sanitation, food protection, food manufacturing or related field. Working knowledge of Microsoft Outlook, Word, and Excel highly preferred.

VIN123

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!