Engineer, Support Specialist

GRUNDFOS; Katy (TX); On-site; USD 61,000 - 92,000; Full time

Benefits offered by this job

Health benefits

Job summary

GRUNDFOS seeks an Engineer, Support Specialist to be the internal expert for strategic accounts in the USA CSSC. You will resolve complex inquiries, manage order lifecycles, and grow relationships while coordinating with Sales, Finance, and Supply Chain teams.

The role requires a technical engineering background, pump industry experience, and proficiency with SAP/S4HANA, CRM, Excel, Power BI, and PowerPoint.

Qualifications

• Bachelor's degree in engineering or related technical field.
• 5+ years of pump-industry experience with direct customer-facing engagement.
• Experience with SAP R/3 or S/4HANA and CRM platforms preferred.
• Proficient in Microsoft Excel, PowerPoint, and Power BI dashboards.
• Authorized to work in the USA without employer sponsorship.

Responsibilities

• Serve as the dedicated support contact for strategic accounts across order-to-delivery lifecycle.
• Develop and execute strategic account plans to drive sales and engagement.
• Process and manage complex orders, coordinate changes, consolidate shipments.
• Organize training and onboarding for strategic account employees.
• Collaborate with Sales, Finance, and Supply Chain to resolve issues proactively.
• Promote self-help tools and provide regular performance reporting.

Skills

Customer service

SAP

CRM

Power BI

Excel

Education

Bachelor's degree in engineering

Tools

SAP R/3

S/4HANA

CRM platforms

Power BI

Job description

Are you an engineering graduate excited to apply your technical skills while helping customers solve real‑world challenges? Join us as we develop smarter ways to move and transform water, reduce energy use, and improve quality of life for communities everywhere.

As our new Engineer, Support Specialist, you’ll become the go‑to internal partner for key strategic accounts within our Commercial Building Services division. You’ll tackle complex technical questions, support smooth order execution, and spot opportunities to strengthen long‑term customer relationships. You’ll be part of an inclusive, people‑first culture that values growth, well‑being, and the unique perspectives you bring as you launch your career.

What You Will Be Doing

As a key part of the USA Customer Service & Shared Services Center (CSSC) team, you’ll create impact by Strengthening strategic customer relationships and expanding market presence by delivering tailored solutions that position Grundfos as a comprehensive, one‑stop solution provider. As our new Engineer, Support Specialist, you will be serving as the primary internal point of contact for strategic accounts within our Commercial Building Services division, resolving complex inquiries and ensuring seamless order fulfillment while identifying opportunities to grow business relationships.

• Serve as the dedicated support contact for strategic accounts, managing escalated inquiries across the full order-to-delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution
• Develop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets
• Process and manage complex orders, coordinate customer-requested changes, and consolidate shipments to improve delivery efficiency for project-based sales
• Organize and deliver training and onboarding activities for strategic account employees, including tailored CSSC materials and sales presentations
• Partner cross-functionally with Sales, Regional Managers, Finance, and Supply Chain teams to resolve disputes, credit issues, and supply chain concerns proactively
• Promote Grundfos digital self‑help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks

What Makes You a Great Fit

Above all, you are a highly organized, analytically sharp professional with deep customer service experience, technical aptitude for pump products, and the ability to influence cross‑functional stakeholders to elevate the customer experience. We would also imagine that you have:

• Bachelor’s degree in engineering or related technical degree in lieu of degree 5+ years of relevant pump industry experience with direct customer‑facing engagement
• Proficiency with SAP R/3 or S/4HANA and CRM platforms preferred
• Strong Microsoft Office skills including advanced Excel (macros, VLOOKUP), PowerPoint, and experience with Power BI dashboards
• Authorization to work in the USA without employer sponsorship

It is a plus if you also have:

• Technical expertise in reading and interpreting pump designs, specifications, and related documentation
• Familiarity with the order-to-cash (OTC) cycle, supply chain processes, or operations environments
• Demonstrated success influencing stakeholders and peers across cross‑functional teams without direct authority

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa).

The salary range for this position is $61,000 to $92,000. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits