Vehicle Support Specialist

PACCAR Parts

Renton (WA)

On-site

USD 71,000 - 97,000

Full time

30 hours ago

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Benefits offered by this job

401k with company match

Pension plan

Paid time off

Job summary

PACCAR Parts is seeking a Vehicle Support Specialist in Renton, WA. You will become an expert on PACCAR Engines, Aftertreatment, and chassis electrical systems, providing timely support to dealer technicians and acting as the first point of contact across divisions to maximize uptime.

The role requires 4+ years of automotive diagnostics experience, strong OBD skills, and the ability to work in a fast-paced 24/7 environment. Team collaboration and continuous improvement are key aspects of the job.

Qualifications

4+ years of experience in automotive and/or diesel engine diagnostics required.
Fundamental understanding of engine and aftertreatment systems and demonstrated ability to diagnose faults.
Fundamental understanding of electrical system theory and diagnose electrical faults.
Proficient in industry computer-based diagnostic tools and standards including OBD.
Currently enrolled in an automotive or diesel technical degree program; technical or bachelor’s degree preferred.
Ability to earn and maintain technical certifications.
Ability to handle multiple tasks and produce high quality output.
Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements.
Ability to work under limited supervision and make sound decisions under pressure.
Strong PC skills, including proficiency with Microsoft Office Suite.
Strong customer service and written communication skills.

Responsibilities

Provide direct Tier 1 technical support to Dealer Technicians using TCS 365.
Follow-up on repair progress to maximize uptime.
Provide software support on engine and some chassis applications requiring approvals.
Support cross-functional projects including service tools, documentation, and VOC.
Escalate complex vehicle issues to Tier 2/3 and leadership teams as appropriate.
Attain and maintain all PACCAR Engine Certifications and stay current on industry systems.
Identify opportunities for continuous improvement.

Skills

Automotive diagnostics

Diesel engines

Electrical systems

OBD diagnostics

Technical certifications

Microsoft Office Suite

Customer service

Written communication

Education

Automotive/diesel technical degree program

Technical or bachelor’s degree preferred

Tools

TCS 365

Diagnostic software

PC-based diagnostic tools

Job description

Requisition Summary

As a Vehicle Support Specialist, you will become an expert on PACCAR Engines, Aftertreatment, and chassis Electrical Systems; provide accurate and timely support to PACCAR Dealership Technicians; communicate technical information to all PACCAR divisions; and act as the first point of dealer contact across all PACCAR Divisions with a goal of maximizing customer Uptime.

Job Functions / Responsibilities

Provide direct Tier 1 technical support to Dealer Technicians by:

Identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
Follow-up on repair progress to ensure maximum uptime in returning trucks to service.

Provide software support on engine applications and some chassis applications that require special approvals and/or additional research and provide information to dealer technicians on these situations.
Support cross-functional projects including, but not limited to, service tools and documentation, product quality, and Voice of Customer.
Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.
Attain and maintain all PACCAR Engine Certifications and staying current on industry systems and technologies.
Identify opportunities for continuous improvement.

Qualifications

4+ years of experience in automotive and/or diesel engine diagnostics required. (OEM dealership experience strongly preferred)

Fundamental understanding of engine and aftertreatment systems and demonstrated ability to accurately and efficiently diagnose component and/or system faults.
Fundamental understanding of electrical system theory and demonstrated ability to accurately and efficiently diagnose electrical system faults
Proficient in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics)

Currently enrolled in an automotive or diesel technical degree program; technical or bachelor’s degree preferred
Ability to earn and maintain technical certifications
Ability to handle multiple tasks and produce high volume/high quality output
Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements
Ability to work under limited supervision and able to make sound decisions under pressure
Strong PC skills, including proficiency with Microsoft Office Suite
Strong customer service and written communication skills

Additional Job Board Information

As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.