Service Tech II @ Georgetown Heights (Georgetown, TX)

Wan Bridge (WB); United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Wan Bridge / TBD Management is hiring a Service Technician to maintain and repair residential communities. You will perform preventative maintenance, respond to service requests, and support make-ready and onboarding of homes, while ensuring safety and quality standards.

The role requires hands-on troubleshooting, strong communications with residents and onsite teams, and the ability to manage documentation and inventory while delivering excellent service.

Qualifications

• High school diploma or equivalent.
• Strong background in residential construction and remodeling across multiple trades.
• A valid driver’s license, valid insurance, and reliable work transportation.
• EPA Type II or Universal certification is required.
• Experience with drywall, texturing, painting, and basic mechanical systems.
• Knowledge of applicable codes, municipal bylaws, inspections, estimating, and planning.
• Working knowledge of Microsoft Office and a high level of proficiency using handheld smart devices, such as an iPad.
• General knowledge and experience reading, writing, and evaluating project specifications and technical scopes of work.

Responsibilities

• Preventative Maintenance: Complete scheduled quarterly and seasonal preventative maintenance; Check HVAC systems and replace filters; Replace smoke detector batteries; Adjust irrigation settings.
• Repairs and Troubleshooting: Respond promptly to resident service requests and resolve issues; Diagnose and repair maintenance issues; Notify Service Coordinators when repair cannot be completed or materials are needed.
• Make-Ready and Home Readiness: Complete move-out inspections and move-in orientations; Prepare homes for the market within budget and timeline.
• Emergency Response: Be available for emergency maintenance calls; Respond to water leaks, power outages, HVAC failures.
• Documentation and Reporting: Maintain records of maintenance and repairs; Provide updates to Service Coordinators.
• Resident Service and Teamwork: Communicate with residents professionally; Deliver high level of customer service; Collaborate with other departments.
• Safety and Inventory: Follow safety protocols; Monitor supplies and equipment; Keep inventory organized.

Skills

Residential construction

EPA Type II/Universal certification

Driver's license

Microsoft Office

iPad/handheld devices

Maintenance/repair experience

Reading project specifications

Education

High school diploma or equivalent

Tools

Microsoft Office

iPad/handheld devices

Job description

Help create a community residents are proud to call home.

At Wan Bridge / TBD Management, quality homes and dependable service go hand in hand. As a Service Technician, you’ll help keep our communities safe, well-maintained, and welcoming through hands-on repairs, preventative maintenance, and responsive resident service.

This role is a fit for someone who takes pride in their work, enjoys troubleshooting, and understands that every service request is an opportunity to make a resident’s day better. You’ll work closely with our Service Coordinators and onsite teams to uphold TBD’s quality standards and reputation for excellent service.

What You’ll Do

Preventative Maintenance

• Complete scheduled quarterly and seasonal preventative maintenance.
• Check HVAC systems and replace filters quarterly.
• Replace smoke detector batteries quarterly.
• Adjust irrigation settings seasonally.

Repairs and Troubleshooting

• Respond promptly to resident service requests and resolve reported issues efficiently.
• Diagnose and repair minor and major maintenance issues.
• Notify TBD Service Coordinators immediately when a repair cannot be completed or additional materials are needed.

Make-Ready and Home Readiness

• Complete scheduled move-out inspections and move-in orientations.
• Prepare homes for the market within the established budget and timeline while meeting TBD’s quality expectations.

Emergency Response

• Be available for emergency maintenance calls when scheduled, during regular work hours or after hours.
• Respond immediately to urgent situations, including water leaks, power outages, and HVAC failures.

Documentation and Reporting

• Maintain accurate records of maintenance and repair activities, including work orders, materials used, and hours worked.
• Provide detailed updates to TBD Service Coordinators on completed tasks and outstanding issues.

Resident Service and Teamwork

• Communicate with residents professionally and courteously, address their concerns, and help ensure satisfaction with the service provided.
• Deliver a high-level of customer service and proactively support residents and onsite team members.
• Collaborate with other departments to coordinate maintenance activities and support smooth community operations.

Safety and Inventory

• Follow all safety protocols, standard operating procedures, and guidelines to maintain a secure work environment.
• Monitor and request supplies, tools, and equipment needed for maintenance and repairs.
• Keep maintenance inventory well-maintained and organized.

What You’ll Bring

• High school diploma or equivalent.
• A strong background in residential construction and remodeling across multiple trades.
• A valid driver’s license, valid insurance, and reliable work transportation.
• EPA Type II or Universal certification is required.
• Experience with drywall, texturing, painting, and basic mechanical systems, including but not limited to:
• Knowledge of applicable codes, municipal bylaws, inspections, estimating, and planning.
• Working knowledge of Microsoft Office and a high level of proficiency using handheld smart devices, such as an iPad.
• General knowledge and experience reading, writing, and evaluating project specifications and technical scopes of work.

Schedule and Physical Requirements

• Typical schedule is Monday through Friday, with after-hours work as requested.
• Report to the office or community daily and follow the assigned schedule, which may include weekends and holidays.
• Access, enter, and retrieve information using a computer or electronic device.
• Sit or stand for extended periods.
• Move throughout the work environment, including stairs and construction sites.
• Lift or move items weighing up to 25 pounds, or team lift items weighing up to 50 pounds.

The responsibilities above represent the general duties considered essential functions of this position and are not an exhaustive description of all work requirements. Other duties may be assigned as necessary.

Reasonable Accommodations

If you require reasonable accommodation to perform the duties outlined in this job description due to a disability or any other protected characteristic, please contact [e-mail]. We are dedicated to collaborating with you to identify and implement appropriate accommodations that enable you to fulfill the position’s requirements.

Wan Bridge is an Equal Opportunity Employer.