Service Tech/Advisor

Trek Bicycle Corporation; Franklin (TN); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible and fun company culture

Competitive health care options

Tuition Reimbursement up to $15,000

Employee discounts on all products

Deep partner retail discount

Job summary

A leading bicycle retailer in Franklin, TN is seeking a Service Technician/Advisor. The role involves troubleshooting bike repairs, providing excellent customer service, and building relationships with customers. Ideal candidates possess strong communication skills, attention to detail, and a passion for learning about bicycle servicing. Competitive benefits are offered, including a flexible company culture and tuition reimbursement.

Qualifications

• Self-motivated and positive attitude.
• Fantastic hospitality skills and great listening abilities.
• Eagerness to learn servicing methods and technologies.
• Ability to tinker and figure things out.

Responsibilities

• Troubleshoot repairs and service bikes on the spot.
• Build relationships with customers and provide recommendations.
• Support the Service Manager when available.

Skills

Customer service skills

Communication skills

Detail-oriented

Problem-solving

Teamwork mentality

Job description

Service Tech/Advisor page is loaded## Service Tech/Advisorlocations: Franklin, Tennesseetime type: Part timeposted on: Posted 30+ Days Agojob requisition id: Trek112938## Job LocationTrek Store Franklin**Summary**## Job DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.**What you’ll bring to the team*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Top-notch communication skills* Impressive attention to detail and a love for tinkering ‘til you figure it out* Eagerness to learn the ins and outs of servicing bicycles* A desire to continually learn proper service methods and new technologies**Trek Benefits**• Flexible and fun company culture • Competitive health care -- PPO & HDHP medical plan options • Flexible Spending Accounts (FSA) • 401(k) with match and Employee Stock Ownership Plans (ESOP) • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: E-Verify Right to Work Poster: |Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Learn more of why Trek is one of the top