Service Tech/Advisor

Trek Bicycle; Franklin (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match

Tuition Reimbursement up to $15,000

Employee discounts on all product

Job summary

Trek Bicycle is seeking a Service Technician/Advisor for their Franklin location. This exciting role focuses on caring for bikes, providing repairs, and building lasting customer relationships. Ideal candidates should possess stellar customer service skills and a willingness to learn about bicycle servicing techniques.

The position offers a supportive and fun company culture alongside competitive health care and employee benefits like tuition reimbursement and discounts on products.

Qualifications

• Must have a positive, team-focused mentality.
• Exceptional hospitality is required; ready to help others.
• Eagerness to learn bicycle servicing and new technologies.

Responsibilities

• Troubleshoot repairs and service bikes on the spot.
• Build relationships with customers who trust you.
• Support the Service Manager and act in their absence.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Self-motivation

Job description

Job Location

Trek Store Franklin

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What You’ll Bring To The Team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.