Service Tech

Marshall's Inc.; Springfield, Northern (OR, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Marshall's Inc. seeks an experienced HVAC residential service technician to perform preventive maintenance, diagnostics and repairs on HVAC systems, water heaters, and gas fireplaces.

You will follow The Perfect Service Call method to ensure a high-quality customer experience, participate in on-call rotations, and maintain thorough documentation. The role requires 5+ years of experience, valid licenses (Water Heater, LP) and NATE certification, plus strong English communication and safety

Qualifications

• Minimum 5 years HVAC residential service experience.
• Valid driver license and clean driving record.
• Ability to pass background and drug screening.
• Excellent communication skills in English.
• Must have Water Heater Installer's License and LP License.
• NATE Certification in Gas Heating required.

Responsibilities

• Arrive on time and dispatch as directed.
• Provide preventative maintenance on HVAC, water heaters and gas fireplaces.
• Diagnose and repair HVAC systems and water heaters.
• Document work with notes and photos in software.
• Explain replacement options and upsell maintenance services.
• Maintain safe operation of equipment and vehicles.

Skills

HVAC experience

Diagnostics

Customer service

English communication

Team collaboration

Organizational skills

Education

Water Heater License

LP License

NATE Certification

Tools

Testing devices

Electrical tooling

Soldering tools

Job description

* Assist with gathering information on-site for commercial maintenance bids* Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job* Run extended hours and on-call weekend rotation service calls with phone assistance as needed* Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience* Proficiently perform diagnostics and maintenance on tanked and tankless water heaters* Proficiently perform diagnostics and maintenance on ducted and ductless equipment* Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts* Proficiently perform like for like change outs of tanked and tankless water heaters* Demonstrate the ability to meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months* Maintain professional appearance and attitude at all times* **THE PERFECT SERVICE CALL** + Arrive at the job site at scheduled time and location as dispatched + Relocate from one job site to another job site as dispatched during the workday + Report to the dispatcher when arriving and leaving job site + Operate company vehicle safely, obeying all traffic laws + Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner + Report problems with company tools or vehicles promptly + Report problems with personal tools for possible replacement + Report problems with equipment to Service Dispatcher to expedite parts delivery + Report problems with customers to Manager or Service Dispatcher immediately + Document work with written notes and photos in software program + Communicate with customers and collect C.O.D. on service visits as directed + Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms + Inform and educate customers about the benefits of preventative maintenance + Inform and educate customers on additional products or services available through company + Inform customer of replacement options following company guidelines + Demonstrate customer service skills + Demonstrated ability to clean indoor and outdoor coils + Complete all service related forms properly* Demonstrate in depth knowledge of electrical refrigeration principles* Demonstrate in depth knowledge of service tools and testing devices* Demonstrate in depth soldering skills* Attend team meetings, scheduled training/ meet training requirements as set by the company* Continuing education* Other duties as assigned* 4-5 years of related HVAC experience* Must pass drug and background screens* Valid driver’s license and insurable through Marshall’s insurance carrier* Able to communicate clearly in English both verbally and in writing* Ability to work with tools used in the job in a safe manner* Water Heater Installer’s License required* LP License required* NATE Certification in Gas Heating (Air) Service required## Qualifications5+ years experience as an HVAC residential service technician. Must have a valid driver license and clean driving history. Able to pass a background and drug screeningCompetenciesAbility to work independently in a timely manner, making sure job is done correctly the first time. Must have excellent organizational skills. Must have good oral and written communications skills. Observe all company procedures and safety rules. Work as part of our team to ensure customer satisfaction. Able to work in a fast-paced environment. Must have basic computer skills and be able to utilize mobile device throughout the work day.