Selling Technician

Service Experts Heating & AC LLC; Charleston (SC); On-site; USD 42,000 - 70,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a field service technician to perform diagnostic and repair work on residential and light commercial HVAC systems. You will promote products and services to customers, present comfort options, and strive for high customer satisfaction during each visit.

The role requires independent work, strong problem-solving skills, EPA/safety certifications, and a valid driver’s license. Training and equal opportunity employment are provided.

Qualifications

• HVAC experience with installation, maintenance or service.
• EPA and safety certifications required.
• Valid driver’s license with acceptable driving record.
• Equal opportunity employer and compliance with laws.

Responsibilities

• Perform diagnostic and service work on residential and light commercial HVAC equipment.
• Explain comfort options and upsell products/services to customers.
• Maintain accurate records of service calls and collect payments.
• Coordinate with dispatch for status and availability.
• Follow procedures for stocked vehicles and return of warranty parts.

Skills

HVAC expertise

Sales experience

Customer service

Technical troubleshooting

Wiring diagrams

Reading schematics

Education

High School Diploma/GED

Tools

Hand tools proficiency

Job description

Welcome!Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.Key Responsibilities:Works under minimal supervision to perform residential and/or light commercial service and maintenance callsAnalyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate mannerPresent comfort options of residential HVAC and water heater products and services to new and established customers.Strengthen the customer experience through a consultative sales approach focused on customer retention and satisfaction.Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely mannerInspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacksCompletes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service workUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availabilityResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.Ensures company property, vehicles, and tools are being used, maintained, and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesFollows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as neededPerforms similar/other duties as needed or assignedRegular, reliable attendanceRequired Qualifications:Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician Required ability to work independently; good problem-solving skillsTechnical training certificationProven HVAC sales experience, with a preference for experience with direct selling to consumersA demonstrated ability to effectively communicate on concepts to a variety of audiencesExcellent interpersonal skills with a demonstrated ability to understand customer concerns and translate this into business solutions the business can offerDemonstrated commitment to the deliveryMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredSkilled at servicing heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervisionProficient and able to install a basic duct fittingProficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervisionEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsMinimum Experience: 0 - 2 years Minimum Education: High School Diploma/GEDService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]