Service Tech

Pella Windows & Doors of the Carolinas and Southwest Virginia; Bluffton (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

401K/401K matching

Profit Sharing

Comprehensive insurance

10 Paid Holidays

Vacation/PTO

Life Insurance

Tuition Reimbursement

Company vehicle provided

Tools provided

Job summary

A prominent window and door company is seeking a Field Service Technician in Bluffton, SC. This role involves servicing their products in homes while ensuring excellent customer experience. Successful candidates should possess knowledge of residential construction, hand tool usage, and effective communication skills. Responsibilities include repairs, field reporting, and maintaining customer satisfaction. Competitive compensation and benefits are offered, including 401K matching and a provided company vehicle.

Qualifications

• Must be able to work from ladders and scaffolding.
• Neat appearance and good listener are essential.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Responsible for repairs and adjustments of Pella products.
• Prepare field reports and maintain service paperwork.
• Ensure quality customer service and driver of company vehicle.

Skills

Knowledge of residential construction

Prior Windows and Doors experience

Ability to use hand tools

Good communication skills for direct customer contact

Education

High School graduate

1-2 years of related education/experience

Tools

Hand tools

Computer experience

Job description

Pella Windows and Doors of the Carolinas and Southwest Virginia is looking for a Field Service Technician to join our team in the Hilton Head, South Carolina area. This position is responsible for servicing our Pella products in area homes while providing exceptional customer experience. A successful Field Service Technician candidate has the desire to learn and has a positive outlook to turn challenges into opportunities. Construction experience is a plus.

Why work for Pella Windows and Doors of the Carolinas and Southwest Virginia?

• Culture – We are a team oriented company. We believe in our employees and strive in improving the lives of those we serve.
• Benefits – Comprehensive benefit packages
• Growth – We believe in our employees and encourage them to grow both personally and professionally. As a company we invest in our employees.
• Work-Life Balance – We take pride in our employees having a well work-life balance
• Our People – Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Essential Duties and Responsibilities

• Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
• Also responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
• Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
• Responsible for preparation and clean up of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
• Additional duties as specified by management.
• Ensuring quality customer service.
• Responsible for driving a company vehicle.

Qualifications

• Knowledge of residential construction
• Prior Windows and Doors experience
• Ability to use hand tools
• Must be able to work from ladders and scaffolding
• Candidates must be neat in appearance, a good listener, and good communication skill for direct customer contact.
• A valid driver’s license and clean driving record is required

Education / Experience

• 1-2 years of related education/ experience, particularly in the area of building materials or construction
• High School graduate required
• Computer experience preferred

Benefits

• Competitive Compensation
• 401K/ 401K matching – 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, and Vision) – First of the month after 30 days of employment
• 10 Paid Holidays
• Vacation/ PTO
• Life Insurance
• Tuition Reimbursement
• Company vehicle provided.
• Tools provided.

Schedule

• Monday to Friday
• No nights
• No weekends
• 8- 9 hour days

EEO Statement

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.