Service Technician

Socket.dev; Paramus (NJ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Company truck

Company cell phone

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid vacation time

Paid sick time

Paid holidays

Direct deposit

In-depth training program

Job summary

Pella Corporation in New Jersey is seeking a window and door Service Technician to support customers in NJ and NY. This full-time role involves on-site service visits to inspect, repair, and adjust Pella windows and doors in the field.

You will diagnose product issues, choose proper resolutions, and communicate clearly with customers and the internal service team. Monday–Friday schedule starts at 7:00 AM, with a focus on delivering timely, high-quality service.

Qualifications

• Must have general construction knowledge.
• Must have a valid driver’s license.

Responsibilities

• Inspect, repair and/or adjust Pella windows and doors in customers’ homes or sites.
• Diagnose product issues in the field and determine the correct resolution.
• Communicate findings and next steps clearly with customers and the internal service team.
• Ensure all service calls are completed timely, accurately and with a customer-focused attitude.

Skills

General construction knowledge

Valid driver’s license

Job description

Role Summary
The Pella New Jersey branch is seeking a window and door Service Technician to serve our customers in the NJ and NY area. The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a full-time position. Work schedule is Monday – Friday, with a 7:00 AM start time. Must have general construction knowledge and a valid driver's license.

Pella Corporation offers the following:

• Hourly pay rate starts at $28.79 with first increase after 6 months followed by annual increases
• Company truck
• Company cell phone
• Full benefits package which includes medical, dental, and vision begins the first of the month following start date
• Health savings and flex spending accounts
• Company paid life insurance
• Company paid short/long term disability insurance
• 401k with company match
• Paid vacation time
• Paid sick time
• Company paid holidays
• Direct deposit
• In-depth training program
• Solid reputation of the Pella Brand

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?