Field Project Coordinator

Pella Windows & Doors of the Carolinas and Southwest Virginia; Charlotte (NC); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Insurance benefits

401(k) match

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Field Project Coordinator to manage installation field activities in the Charlotte area. The role involves coordinating field teams, monitoring progress, and ensuring installations meet company standards and customer expectations.

The successful candidate will work mostly on the road with some office time, reporting to the Installation Manager, and will collaborate with service crews to deliver quality outcomes while

Qualifications

• High School Diploma or GED is required.
• 2 years of customer service experience preferred.
• Knowledge of windows and doors is a plus.

Responsibilities

• Maintain highest standards of ethics and follow company policies.
• Promote safety and accountability by following protocols and addressing risks.
• Monitor daily workload via dashboard; conduct site check-ins to ensure efficient installations.
• Serve as field contact for service team and installers; ensure third-party work meets specs.
• Use laptop, iPad, and iPhone to report progress with photos to the Installation team.
• Diagnose issues and propose the best repair path; explain actions to customers.
• Perform hands-on service such as sash/glass replacement, hardware install, panel replacement, and adjustments to improve window/door operation.

Education

High School Diploma or GED

2 years of customer service (preferred)

Window and Door knowledge (preferred)

Job description

We are seeking a Field Project Coordinator in the Charlotte area of North Carolina!

Location:

Mostly on the road, some office time required.

Hours:

Monday – Friday/ 8am-5pm

Job Type:

Exempt

Direct Reports:

No

Reports To:

Installation Manager

Department:

Installation

Job Summary

An Installation Technician is responsible for all Pella installation and upkeep within two years of installation. An Installation Technician provides exceptional customer service to ensure satisfaction and consistently delivers on the value proposition in alignment with company strategy.

Essential Duties And Responsibilities

• Always exhibit the highest standard of personal ethics and adhere to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Responsible for viewing daily dashboard to maintain awareness of current and upcoming workload to perform site check-ins and ensure installations are operating efficiently.
• Serves as field level point of contact for service team and Installerswhileensuring3 rd party crews work is being performed within company specifications.
• Navigate and utilize various computer systems on laptop, iPad and iPhone to effectively communicate project progress via reports and photos to Installation team.
• Perform diagnostics and determine appropriate path forward to repairing windows and doors while effectively communicating the proper course of action to customers and reassure them through the process.
• Performs hands on service work to include sash/glass replacement, hardware installation, panel replacement, and corrections to improve operation of windows and doors.

Requirements

• Must meet company driver qualification and insurability requirements and maintain acceptable motor vehicle record.
• Must be dependable, neat in appearance, a good listener, and personable with good communication skills for direct customer contact.
• 2+ years of construction/maintenance, building material, or similar field experience
• Takes a proactive approach to tasks and maintains ownership of assigned projects.

Education And Experience

• High School Graduate or GED.
• 2years of successful Customer Service Preferred
• Window and Door knowledge preferred

Benefits

• Competitive Compensation
• Insurance (medical, dental, vision)-First of the month after 30 days of employment
• 401(k)/ 401(k) matching-100% of the first 1% and 50% of the next 5% after 1 year of employment
• Profit sharing
• 10 Paid Holidays
• Vacation/ PTO
• Life Insurance
• Company Equipment- Laptop, iPad, iPhone, company truck

About

Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:

• Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we serve.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work-Life Balance- We take pride in our employees having a well work-life balance
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Check out our website and see if Pella will be a great fit for you!

Company Website

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.