Service Team Member- 5922

Pho Prime, LLC; Burbank (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive pay

Flexible schedule: Full-time or Part‑t

Medical, Dental, and Vision Insurance

Employee Assistance Program

Flexible spending accounts

401(K) plan with match and immediate v

Job summary

El Pollo Loco in Burbank is hiring a Service Team Member to greet guests, assemble orders and help prep our flame-grilled favorites. You’ll be the spark behind memorable experiences with friendly service and accuracy.

Ideal candidates have customer service or food service experience; flexible full‑time or part‑time hours; perks include insurance options, employee discounts and growth opportunities.

Qualifications

• Previous experience in customer service or food service preferred but not required.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures, which may include preparing and assembling various menu items, shredding chicken, preparing salsa/dressing, and packing condiments.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Skills

Customer service

Cash handling

Food service

Job description

Address: 521 N 1st St, Burbank, CA, 91502, US

Compensation: $20.00 - $22.00/hour

At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling crave‑able orders, or helping prep our fire‑grilled favorites, you’re the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career? Apply now!

Position Purpose

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

Essential Duties and Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures, which may include preparing and assembling various menu items, shredding chicken, preparing salsa/dressing, and packing condiments.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Education/Work Experience

Previous experience in customer service or food service is preferred but not required.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible schedule: Full‑time or Part‑time hours
• Medical, Dental, and Vision Insurance*
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels and more…

*Eligibility for these benefits is based on the number of average hours worked per week within a 12‑month period.

Why Work for Us

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people that set us ablaze. You’re the ones bringing the passion, ideas and energy—the flavor—whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers.