Service Team Member- 5948

Pho Prime, LLC; San Fernando (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive pay

No overnight hours

Food discount

Career growth

Flexible schedule

Health insurance

Employee Assistance

Job summary

El Pollo Loco is seeking a Service Team Member to greet guests, assemble orders, and help prep our fire‑grilled favorites. You’re the spark behind memorable experiences, delivering fast, friendly service in a busy, guest‑facing setting.

Responsibilities include assisting with food preparation per recipes, processing orders and payments accurately, and using suggestive selling to boost sales. Previous customer service experience is preferred but not required; we offer flexible full‑ or part‑time

Qualifications

• Previous experience in customer service or food service is preferred but not required.

Responsibilities

• Greet and assist customers with their orders.
• Assist in preparing food items in accordance with recipes and procedures.
• Process and assemble customer orders efficiently and accurately.
• Handle payment transactions professionally and accurately.

Skills

Customer service

Cash handling

Job description

Compensation $20.00 - $22.00/hour

Description

At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire‑grilled favorites, you’re the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career? Apply now!

POSITION PURPOSE:

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Education/Work Experience:

Previous experience in customer service or food service is preferred but not required.

What’s in it for you?

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Schedule: Full‑Time or Part‑Time hours
• Medical, Dental, and Vision Insurance
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels and more...

*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.

Why work for us?

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers.