Service Team Member- 5615

Pho Prime, LLC; San Fernando (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive pay

No overnight hours

Employee discount on food

Career growth potential

Flexible schedule (FT/PT)

Medical, Dental, Vision Insurance

Employee Assistance Program

Flexible spending accounts

Legal Insurance

Pet Insurance

401(K) plan with match

Theme park and event discounts

Job summary

El Pollo Loco in San Fernando, CA is seeking a Service Team Member to bring flavor to life by greeting guests, assembling orders, and helping prep fire-grilled favorites. You’ll be the spark behind memorable experiences and will grow with the company.

Responsibilities include collaborating with the team, maintaining cleanliness, handling orders and payments, and using suggestive selling to boost sales. Prior customer service or food service experience is a plus, but not required.

Qualifications

• Previous experience in customer service or food service is preferred but not required.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Job description

Address 12930 Foothill Blvd, San Fernando, CA, 91342, US

Compensation $20.00 - $22.00/hour

Description

At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire‑grilled favorites, you’re the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career? Apply now!

POSITION PURPOSE

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.

Education/Work Experience

Previous experience in customer service or food service is preferred but not required.

What’s in it for you

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Schedule: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance*
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels and more...

*Eligibility for these benefits is based on the number of average hours worked per week within a 12‑month period.

Why work for us

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people. Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers.