Service Team Member

Michaels Stores; Roswell (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Michaels Stores is seeking a Service Team Member to deliver friendly customer service and assist shoppers in a dynamic retail environment. Responsibilities include cash handling, merchandise recovery, and maintaining store standards. Ideal candidates will have retail experience and the ability to work in various environments. Comprehensive benefits are offered, including health insurance and tuition assistance.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred retail and/or customer service experience.
• Ability to stand long periods and lift heavy boxes.

Responsibilities

• Assist customers in locating products and provide solutions.
• Execute cash handling and provide efficient checkout experiences.
• Support store maintenance and stock management.

Skills

Customer Service

Retail Experience

Job description

Join to apply for the Service Team Member role at Michaels Stores.

Store Location: ATL-ROSWELL, GA

Deliver friendly customer service, assist customers in shopping, and ensure a fast and friendly checkout experience. Complete truck unloading and merchandise duties, maintain store recovery standards, and support various operational tasks to uphold our Brand Promises.

Responsibilities include:

1. Helping customers locate products and providing solutions.
2. Executing cash handling and providing efficient checkout experiences.
3. Promoting the Rewards program and Private Label Credit Cards, assisting with enrollments.
4. Educating customers about the Voice of Customer (VOC) survey.
5. Supporting Omni channel processes like BOPIS and SFS.
6. Participating in truck unload, stocking, and planogram processes.
7. Ensuring merchandise recovery, store maintenance, and stock management.
8. Supporting store in-stock optimization and advertising duties.
9. Adhering to safety and shrink programs, SOPs, and company policies.
10. Interacting respectfully with team members and customers, maintaining a positive store environment.
11. Cross-training in Custom Framing selling and production.

Preferred Skills and Experience:

• Retail and/or customer service experience preferred.

Physical Requirements:

• Ability to stand long periods, move throughout the store, lift heavy boxes, and work in various environments, including outdoor and climate-controlled areas.

Applicants must be at least 16 years old and meet legal requirements. Michaels offers comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Equal Opportunity Statement: Michaels is committed to inclusion, providing reasonable accommodations, and fostering a diverse workforce. For accommodations, contact Customer Care at 1-800-642-4235.